·IT Team management·Strategic planning and optimization of IT infrastructure landscape·Collaboration with Top management from Home Office·IT Projects management·Improvement of IT department as a working unit to provide the best service·Ensure critical systems, specifically Front Office PropertyManagement System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available 24 hours per day.· Change management· Implement technology ``best practices''· Yearly PCI DSS and Security Assessment certification·Financial planning and budgeting for IT department· Establish and maintain user procedures and hardware familiarization for all systems.· Provide Systems Administration, including maintaining user/group accounts, user configuration, troubleshooting access problems and completion of on-site documentation.· Server infrastructure management, performance monitoring, Operating System upgrades, and troubleshooting.· Ensure effective support for other systems, including back office, sales and catering, and human resources applications and any other at the property.· Support for Desktop OS and applications including patches.· Provide direct guest support and quality support to function rooms and conference services.· Administer Lotus Notes, connection to global VPN and other communication tools.· Manage the process of systems backup and recovery procedures.· Network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance - wired & wireless, Network protection and fail over tools implementation (Firewall, web security, multi-homing devices, etc)· Recommend new applications as requested by hotels to streamline business processes.· Maintain a harmonious and professional relationship with all departments and the Home Office.· Users assistance in other areas of the accounting office as needed.·IT equipment Internal audit

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available 24 hours per day.· Establish and maintain user procedures and hardware familiarization for all systems.· Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.· Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.· Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.· Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.· Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards. · Participate in property-level, corporate-initiated technology implementations.· Support for Desktop OS and applications including patches.· Provide direct guest support and quality support to function rooms and conference services.· Administer Lotus Notes, connection to global VPN and other communication tools.· Assist in the process of systems backup and recovery procedures.· Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance - wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc)· Recommend new applications as requested by hotels to streamline business processes.· Maintain harmonious and professional relationship with all departments and Home Office.· Assist in other areas of the accounting office as needed.· Change management· Service desk support

Remote users support (over 3000 PCs), solving their current problems with PC and Applications. Operational communicating with other departments to resolve faults with PC and Applications.Preventive maintenance of servers (over 200) on software part.Preparation of new servers (installation, configuration, OS, Software).Prepare the new PC's for work (install, configure OS, Software), software maintenance on all PC's.Restore lost data from PC.Working with domain objects in Active Directory.Group policy managementThe training environment for the implementation of IT objectives, including users training of the basic techniques and skills of work on PC, as well as the basics of working with implemented software tools.

IT Department 2nd category specialistEnsure the operability of the complex of technical means (300 PC), the system software, ensuring uninterrupted functioning of information systems and peripherals, keeping databases operated in the inspection. Wire local network maintenance.Monitoring, timely service for PCs, servers, UPSs, network equipment.The training environment for the implementation of it objectives, including users training of the basic techniques and skills of work on PC, as well as the basics of working with implemented software tools within the RM-6-3;Administration of Lotus Notes 6.5.Update 1C, the transition to the new version.