Technical Support Engineer
CurrentTECHNICAL SUPPORT TASKS:• Providing technical and customer support for ETNA customers (Zendesk)• Services health monitoring (Zabbix)• Failure analysis with logging system (Kibana)• Automated deployment of new versions (Octopus Deploy)• Technical support during certification with controlling organizations (FINRA and clearingcompanies (APEX, etc.))• Creating scripts for automation (Python, SQL)• Working with AWS cloud hosting (EC2, S3, Route 53, Dynamo DB)QA TASKS:• Creating bug reports• Manual testing• Creating and doing test scenarios and cases• Working with developers to fix bugs• Fixing small bugs by myself (С#)PROJECT MANAGER TASKS:• Communicating with clients about their needs and issues• Managing third-party integration projects, including defining requirements, planning, monitoring implementation, and documenting results• Preparing project status reports and presentations for management