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Evgeny Petrushenko Email & Phone Number
IT Middle Specialist
at
ITCareerHub
LinkedIn matched
✓ Verified Jul 2026
2 data sources
Profile completeness 71%
Current company
Role
IT Middle Specialist
Location
Tbilisi, Georgia
Company size
Who is Evgeny Petrushenko? Overview
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Quick answer
Evgeny Petrushenko is listed as IT Middle Specialist at ITCareerHub, a with 49 employees, based in Tbilisi, Georgia. AeroLeads shows a matched LinkedIn profile for Evgeny Petrushenko.
Evgeny Petrushenko previously worked as Customer Support Technical Engineer at Infuse and Internal Support Engineer at Homebuddy.
Company email context
Email format at ITCareerHub
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ITCareerHub
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Profile bio
About Evgeny Petrushenko
Evgeny Petrushenko is a IT Middle Specialist at ITCareerHub. They is proficient in English.
Current workplace
Evgeny Petrushenko's current company
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Itcareerhub
7 roles
Evgeny Petrushenko work experience
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Customer Support Technical Engineer
Current
Nov 2024 - Present
Internal Support Engineer
1. Provided support for internal customers (including, but not limited to the following:) 1.1 Formalization of various requests in Jira and escalating technical issues to other teams if necessary; 1.2 Assisting customers with account setup, application installations, providing accesses to various external tools as well as guidance on how to use them; 1.3 Compiling IT instruction manuals and useful IT support resources; 1.4 External and internal systems administration, regular auditing of said systems; 1.5 Documenting error reports and monitoring performance metrics; 1.6 Optimization and automation of various internal processes, coming up with ideas how to make them more effective and less expensive;2. Provided 2nd line support for external customers: setting up webhooks, troubleshooting CRM integrations etc.
Dec 2022 - Sep 2024
Internal Customer Success Manager
Created technical documentation (user guides, installation guides etc);Created tutorials for customers (guides on every feature of the product, FAQs);Customers' onboarding;Hosted product demos;Guided new and existing customers through the process of developing a solution using the product (low-code BPMN automation platform) as well as supporting existing solutions;Created and tracked bug reports and CRs, solved other issues related to the product;Gathered customers' feedback
Sep 2021 - Oct 2022
Billing Engineer
I solved issues with lost transactions: tracking said transactions, resending callbacks, requesting references from payment service providers and interacting with them in other ways; created tutorials for tech support teams; implemented partial automation of payments tracking as well as Jira automation.
Feb 2020 - Jul 2021
Customer Support Specialist
As L1 specialist (2018-2019) I solved customers' issues via phone, e-mail and chats. These issues varied in complexity, sometimes they could've been solved instantly (inability to log in or top up balance, customer creating 2nd account with invalid e-mail and so on), sometimes they required time and effort from multiple teams (bugs, KYC, compliance etc).As L2 specialist (2019-2020) I maintained knowledge base: created articles, keeped them up-to-date, as well as translated them to English; graded other specialists' chats; solved some advanced issues.
Oct 2018 - Feb 2020
Feb 2017 - Aug 2017
FAQ
Frequently asked questions about Evgeny Petrushenko
Quick answers generated from the profile data available on this page.
What company does Evgeny Petrushenko work for?
Evgeny Petrushenko works for ITCareerHub.
What is Evgeny Petrushenko's role at ITCareerHub?
Evgeny Petrushenko is listed as IT Middle Specialist at ITCareerHub.
Where is Evgeny Petrushenko based?
Evgeny Petrushenko is based in Tbilisi, Georgia while working with ITCareerHub.
What companies has Evgeny Petrushenko worked for?
Evgeny Petrushenko has worked for Itcareerhub, Infuse, Homebuddy, Sberbank-Technology, and Space307.
How can I contact Evgeny Petrushenko?
You can use AeroLeads to view verified contact signals for Evgeny Petrushenko at ITCareerHub, including work email, phone, and LinkedIn data when available.
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