Lead Technical Specialist
Current- Responsibilities: Solution designs creation and implementation. Project coordination.Technical leadership and engineering skills development.
- Providing 3rd level support for whole customer's Storage and Backup areas.
- Writing operational procedure and design documentation.
- Design implementation, hardware lifecycle and upgrade projects lead. For whole period also own a Task Coordinator team role, Managing workload, tasks assignation.
- Establishing new team procedures and SIP tasks.
- Driving service Standardization activities for Storage and Backup scopes.- Sales support assistance, developing of new services.- Driving customers cloud journey and infrastructure automation activities.- Writing.