Business Application Support Manager East
CurrentDUTIES:- Managing of full life cycle of Agile, Canban and Waterfall projects from designing strategic plan for component development practices to support.- Monitoring contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.- Outlining work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.- Analyzing architecture design, scoping, implementation, regular reporting, testing and deployment needs to define project requirements.- Collaborating with stakeholders and vendors from 5 Eastern European countries on 6 major projects to design and implement updates, to optimize the product that increased sales’ efficiency by 15%.- Directing large-scale development and implementation of ERP solutions to meet business needs and build client loyalty.- Partnering with client's engineering team on product development, offering application support and identifying prototype programs and additional design concepts for new business acquisition.- Minimizing resource and time losses by addressing employee or production issue directly and implementing timely solutions.- Managing KPIs' and SLAs' in driven type of engagement;- Organizing internal audits and led efforts to determine and remedy deficiencies.- Managing schedules, accepting time off requests and vacations.PERSONAL ACHIEVEMENTS: - Designed updates, to optimize the product that increased sales’ efficiency by 15%.- Replaced the need for hundreds of static reports by converting to JSON format, which decreased data loading time to Azure and Power BI from 4,5 hours to 15 minutes.
