• Provided exceptional support to the employees in multiple HR Functions (Benefits, LOAs, System, L&D and etc) through various support playbooks and cross-team relationships • Troubleshooting the system errors and escalation to the system team if not resolved by me• Consulting and coaching people leaders regarding policies and ER related issues.• Tested various Business Process and new features to make sure they work as expected before implementing them and releasing to the customers • Successfully supported People Leaders and HRBPS regarding basic ER issues and moving employees to different organizations in Org Charts on the system• Ensured timely resolution of support cases with first response within 24 hours SLA (20-30 tickets per day on average)• Improved Leave of Absence process for 4 EMEA countries by helping Benefits team to configure the process on the system based on current entitlements• Daily cross-functional collaboration with TA, Payroll, Benefits, People Consultants to make sure the employee get great experience and fast support

• Coordinating phone, onsite and video conference interviews for candidates with speed and efficiency whilst delivering a world-class candidate experience (CE)• Coordinate candidate travel & the candidate expenses process• Maintain recruitment ATS ensuring information is up-to-date • Communicate professionally and maintain a high level of confidentiality at all times • Meeting and greeting candidates for interview and delivery of a great recruiting experience for all candidates • Work collaboratively with Schedulers & Coordinators on cross-functional teams • Perform administrative duties as required to support the CE and Recruiting team• Ad hoc reporting

• Dealing with employees’ inquiries regarding HR policies, benefits, employee data, employment verifications for EMEA• Conducting audits of data to ensure processes and policies are being managed effectively• Setting up new hires for benefits and providing support to the benefits team• Providing operational support with HR processes like LOA balances, PTOs, terminations, promotions against agreed Service Level Agreements• Partnering with TLs and coaching managers on performance improvements, onboarding and off-boarding, counselling on other employee issues• Managing employees’ records by keeping HRIS and TA systems up to date• Partnering with other Shared Services teams on knowledge sharing, finding root cause problems• Supporting pre-hire process, Issuing all employment and work authorization documentation for the new hires in various entities across EMEA using DocuSign and Silkroad

• Added value to business by developing and delivering a training for 25 managers in on-boarding process, company culture and internal processes increasing new hire satisfaction by 10% in the first 2 months• Enhanced employees’ satisfaction by having reviewed and improved the benefits package to be competitive, resulting in 14% spike in employees’ participating in benefits program• Streamlined probation tracking process by initiating and completing automation, reducing time by 80%• Improved employee wellness by developing and managing the company annual Wellness Program and measuring the results.• Strengthened Policy Management by reviewing and updating company policies and procedures based on the best HR practices and employment legislation• Made HR processes management (on-boarding, termination, leaves of absence) more efficient by documenting the process and designing application forms, templates and approval letters • Controlled payroll process for 120 employees by gathering, reconciling and feeding the data to a third party payroll provider • Administered benefits package for the employees by dealing with the vendors and the employees to make sure the new hires sign for benefits in timely manner and the leavers are off the system• Contributed to company growth from 30 to 120 employees in one year by screening 100+ CVs and scheduling 25+ interviews in multiple time zones weekly, conducting interviews and organising work permits, relocation and immigration • Saved company 120k dollars globally by improving the candidates’ experience process • Promoted company culture and values by organizing Diversity and Inclusion, Social Impact

• Successfully managed the office of 40 people by anticipating business needs and arranging couriers, stationary, catering and office events through various suppliers and providers • Main point of contact for various vendors and contracts renewals• Contributed towards business growth by organising comprehensive global travel arrangements for company marketing and sales events• Managed company accounts, bookkeeping (Micropay), banking, monthly payroll and tax returns

• Provided support to the upper executive level by managing agendas and diaries• Helped the company to implement a life changing program by managing 7 projects in Russia• Reduced program costs by compiling and managing annual development plan