Evgeny Vorobev Email & Phone Number

Moscow, Moscow City, Russia

Tasks :-Organization of a full cycle of design work on the development and integration of the company's products into the infrastructure of customers.-Communication with Customers, study of needs, selection of technical solutions, determination of goals, boundaries, project results.-Development of technical specifications, business, functional and integration requirements.-Team management (Scrum\Agile\Kanban); organization of cross-functional communications with all stakeholders.-Risk management, project progress and budget control.-Backlog transformation taking into account feedback and user product analytics.-Solving legal, licensing, legal, financial, technical and organizational issues.-Development of instructions, user training.-Evaluation of the success of products in economic and service sections.Results:-During the period of operation, the fleet of serviced devices in the area of ​​responsibility has grown to 200+ thousand devices;-Ensured stable implementation of SLA and growth of product profitability;-Implemented a project for the implementation of EDI with contractors and clients;- Rebuilt the 1st, 2nd technical support line, formed a team (11+), integrated the principle of interchangeability and the mentoring system into the team;-Regulated and structured the work of the department, implemented Yougile (an analogue of Trello);-Implemented new metrics to track critical issues and incidents in products;-Developed and implemented a training system for those. support.1С, Bitrix 24, JS, .Net, Docker, PHP, Android, SQL, Rabbit MQ, Elastic Search, Rest API

Moscow, Moscow City, Russia