Responsible for quality customer service. Assist clients with payroll and related concerns. Work with new onboarding clients to ensure their payroll accounts have been set up and assist with running First Payrolls and educating new clients on Paychex policy.  Maintain base of payroll clients as assigned to meet client payroll, HR, and benefit service needs. Provide quality customer service to retain clients. Maintain working knowledge of the payroll processing software and wage… Show more Responsible for quality customer service. Assist clients with payroll and related concerns. Work with new onboarding clients to ensure their payroll accounts have been set up and assist with running First Payrolls and educating new clients on Paychex policy.  Maintain base of payroll clients as assigned to meet client payroll, HR, and benefit service needs. Provide quality customer service to retain clients. Maintain working knowledge of the payroll processing software and wage and tax laws changes to develop a trusted relationship with clients. Correspond with tax agencies on behalf of clients to resolve tax concerns. Maintain client data to ensure efficient operation to ensure accurate payroll reports and tax returns. Establish and maintain a beneficial working relationship with clients, agencies, and coworkers to promote a positive environment. Show less

Reconciled assets, bank statements, and balance sheet on regular schedule.Upheld financial transparency requirements with well-prepared and thorough reports for monthly, quarterly, and yearly analysis.Used correct documentation and approvals process to prepare accurate and GAAP-compliant journal entries.Posted monthly, quarterly, and annual financial reports to consistently meet deadlines for filings.Support accounts payable activities, contributing to timely and accurate… Show more Reconciled assets, bank statements, and balance sheet on regular schedule.Upheld financial transparency requirements with well-prepared and thorough reports for monthly, quarterly, and yearly analysis.Used correct documentation and approvals process to prepare accurate and GAAP-compliant journal entries.Posted monthly, quarterly, and annual financial reports to consistently meet deadlines for filings.Support accounts payable activities, contributing to timely and accurate invoice creation and issuance.Reviewed bank statements and reconciled bank and company records. Show less

• Hired as Administrative Assistant. Promoted to Office Manager, Business Manager, Associate Director. • Handled all customer relations issues in a gracious manner and in accordance with company policies.• Responded to telephone and in-person requests for information. Maintained a high closure rate for phone and email inquiries. • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.• Managed daily office operations including hiring,… Show more • Hired as Administrative Assistant. Promoted to Office Manager, Business Manager, Associate Director. • Handled all customer relations issues in a gracious manner and in accordance with company policies.• Responded to telephone and in-person requests for information. Maintained a high closure rate for phone and email inquiries. • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.• Managed daily office operations including hiring, training, and retention for staff of 8 employees.• Prepared and distributed payroll for staff. • Oversaw inventory and office supply purchases.• Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations. Handled check and cash deposits. • Posted receipts to appropriate general ledger accounts. • Processed payments in a timely fashion for vendors.• Increased revenue by restructuring fees and pay cycles. • Boosted gross yearly sales from $90,000 to $150,000 in 4 years. • Represented A+ Academic Coaching at the EIA Conference in 2013. • Actively participated in BNI, a local networking group in Albuquerque to generate business partnerships and warm referral leads for 2.5 years. Contributed as Information Coordinator and Visitor Host in 2012. Show less

Greet guests with a friendly and professional demeanor and efficiently follow Starwood and Sheraton brand initiatives for guest check-in and check-out through Lightspeed. Answer queries regarding the hotel’s services, charges, dining facilities, workout facilities, and travel directions. Generate reservations for guests on an as-needed basis. Transfer correctly incoming calls to other departments within the hotel. Contact housekeeping and maintenance departments when guests report… Show more Greet guests with a friendly and professional demeanor and efficiently follow Starwood and Sheraton brand initiatives for guest check-in and check-out through Lightspeed. Answer queries regarding the hotel’s services, charges, dining facilities, workout facilities, and travel directions. Generate reservations for guests on an as-needed basis. Transfer correctly incoming calls to other departments within the hotel. Contact housekeeping and maintenance departments when guests report issues and follow up to ensure tasks get completed and guests are satisfied. Balance cash at the end of the shift and generate reports for the Accounting Department.Participate and contribute to activities within the hotel. Applied for and received training for the Night Audit position. Ability to work cooperatively and individually – scheduled for single and team shifts at the Front Desk. Show less

Assisted lead receptionist with incoming calls and scheduled customers for service. Cost analysis for equipment and materials needed for billing purposes. Entered service call information and cost analysis into the Timberline software system. Monitored dispatch radio to keep technicians coordinated and supplied for the day.

Worked for TLCCS. I tutored students with IEPs, supervised and maintained a quality atmosphere in the classroom setting. Consistently met and maintained goals for students with IEPs. Coordinated with staff and students for individual tutoring. Assisted the Special Education Coordinator as needed. Other assignments as needed from the Executive Director.