∙ Assisted over 100 patients in drawing blood for diagnostic tests• Complied with all proper specimen treatment specifications ensuring quality of over 200 blood, urine, and swab samples• Gained trust of patients by talking them through the process, and helping them to feel safe and calm • Safely delivered over 200 blood, urine, and swab samples adhering to proper lab protocol• Communicated with lab technicians in ensuring correct specimen labeling and… Show more ∙ Assisted over 100 patients in drawing blood for diagnostic tests• Complied with all proper specimen treatment specifications ensuring quality of over 200 blood, urine, and swab samples• Gained trust of patients by talking them through the process, and helping them to feel safe and calm • Safely delivered over 200 blood, urine, and swab samples adhering to proper lab protocol• Communicated with lab technicians in ensuring correct specimen labeling and quality• Utilized bilingual skills to communicate effectively with Spanish-speaking patients as both phlebotomist and as an interpreter for other medical staff Show less

• Provided genuine hospitality in greeting customers and establishing great rapport with them • Used positive language while addressing customers’ questions and concerns • Demonstrated professionalism by being punctual, polite with customers, and reliable for other co-workers