Evie Baines Email and Phone Number

Within this job I have been able to develop and enhance my skills massively:I began as a Chocolate Advisor learning about the company and the products. I was able to transfer my knowledge to facilitate customers and their needs not only this but also to help the staff around me.I then progressed onto the Keyholder role. It was here that I was able to train staff, motivate and organise the team. I did this through daily briefs and zoning sheets ensuring everyone was confident and ready for the day and all paperwork was correctly filled and filed at the start and end of the day.I was also able to speak to team members and ensure that they were ready for their day and adjust to their needs where possible.I also worked alongside the manager to be able to provide incentives for the team in order to push and exceed targets for the company whilst making this a fun and engaging task for the team. I developed cash handling skills such as ensuring the safe and tills were accurate, processing cash and card payments at the end of the day and making sure they were checked and stored safely. That results from the day were inputted and sent to the shopping centre and area managers through excel spreadsheets. This also enabled me to celebrate results with the rest of the team at the end of each day whether this be gross targets or ASV. I was also able to suggest ways to improve for the rest of the month.

I am always looking for ways to improve myself and my skills; so I joined IView alongside my time at Lindt. Due to its flexible scheduling I was able to manage my time at University and Lindt alongside. Here I developed office skills such as scheduling group sessions for the day and organising and preparing rooms for clients. I was able to give effective briefs for control groups and ensure everyone was signed in and out.

In this job I was able to experience a fast paced environment, seeing how the pass worked. I had to ensure that all food was prepped and delivered in a timely and organised manner. I needed to ensure closing my section was clean and everything was correctly labelled, helping others where I could especially during busy hours getting extra food from the store where necessary.

Working at Il Capitano’s enabled me to further develop my skills within hospitality. I was again able to take orders via phone and on the restaurant floor ensuring these were reported directly to the kitchen staff as well as drivers if necessary. I was able to learn how to work effectively within the kitchen safely and effectively, Neapolitan pizzas require further equipment that would not usually be in the kitchen thus needing to be aware of surroundings. It was exciting for me to work in this fast paced environment, developing my abilities to be able to multitask and my time management to keep customers satisfied with their experience at the restaurant.

ften being the only member of staff at the front means I have to be able to multi-task making coffee, serving food and using the till whilst still speaking to and serving customers. Again, further improving my time management skills to ensure customers are not left waiting. I also have the responsibility of ensuring the stock and temperature checks are taken and inputted into the systemcorrectly so my manager would be prepared for the weeks ahead. The role also requires that I answer any telephone queries and take/confirm orders, further enhancing my customer service skills. Working as a team member, I ensure the bakery is cleaned throughout the day and then after closing I conduct a thorough clean so it is organised and ready to open for the next day. Where possible, I remained flexible in the hours I could take on, helping the management ensure staffing of the bakery across the week.

In this job I have been able to develop my communication and customer service skills by speaking to and serving clients. I have also developed stronger time management skills, aiming not to have clients waiting by ensuring appointments booked left enough time for their needs. In this position, I developed front of house skills, speaking professionally to clients both on the phone and in person when booking appointments/taking enquiries. In addition, I worked as a team member and contributed as such, following instruction for preparing the trolley for the salon manager between appointments, greeting customers, cleaning the salon throughout the day and at the close of business.

I volunteered at Alder Hey, in the intensive care unit, providing busy nursing staff with food and drinks whilst they cared for vulnerable children. A fulfilling role, it also helped enhance my understanding of working in a high pressure environment, the importance of teamwork and revealed how people support one another to operate in a busy, high stakes atmosphere.