Quality Assurance and Training for UK Operations team

Complaints management for all Uk customers and products (web hosting, server hosting and domains). My role includes data analysis, feedback and quality assurance tasks. I also provide Social Media support when required.

Training design and delivery of technical and soft skills training for the operations department at InterCall.

General coaching role

Covering all areas of the operations team out of hours. Including, booking standard and event (larger) conferences and providing customer service via phone and e-mail. Other relevant experience: Booking and amending all types of audio conference, providing customer service and troubleshooting, conducting conferences, placing customers into conferences, assisting other areas of the business including telecommuniations team, quality control team, management etcSalary: £19,500 (including… Show more Covering all areas of the operations team out of hours. Including, booking standard and event (larger) conferences and providing customer service via phone and e-mail. Other relevant experience: Booking and amending all types of audio conference, providing customer service and troubleshooting, conducting conferences, placing customers into conferences, assisting other areas of the business including telecommuniations team, quality control team, management etcSalary: £19,500 (including benefits £17,500 before benefits Show less

Coaching, mentoring and leading a team of 12-20 operators, (dependent on time of year) conducting one to one performance reviews on a monthly basis, escalated calls, interviewing potential candidates, complex customer enquiries (such as damage to property) Other relevant experience: Managing and resourcing the shift, arranging events, trainingSalary: £17,000

Claims negotiation and customer service role.Main duties: A case load of approximately 300 claims including own damage, liability disputes, theft, fire and fraud claims. Claims handled from cradle to grave.Leaving Salary: £15,200Reason for leaving: Progression