Support Analyst
CurrentProvided exceptional customer support by e ffeciently resolving technical issues for users of ArcGIS Desktop software.Conducted in-depth research to identify and troubleshoot various software, database, and enterprise-related problems, managing multiple caseloads and consistently meeting daily milestones.Led and facilitated meetings with a team of 10 Desktop Analysts, guiding them in e ffective troubleshooting and case resolution. Collaborated with other technology teams to share workflows and knowledge, fostering a culture of continuous learning and improvement.