• Directed HR strategy and operations across 7 states and 44 stores, ensuring alignment with corporate objectives and facilitating local market adaptations to HR policies and practices. • Led the transformation from traditional district and market strategies to a micro-market approach, enhancing localized decision-making and responsiveness to market dynamics.• Implemented diversity initiatives that increased female and BIPOC representation across all micro-markets, promoting an inclusive workplace culture and enhancing team diversity at every operational level.• Implemented proactive employee engagement and conflict resolution strategies, significantly reducing level 1, 2, and 3 employee relations cases across all markets. • Designed and executed advanced training programs focused on upskilling and reskilling, significantly increasing cross-functional competencies, and future-proofing the workforce against evolving market requirements.

• Spearheaded the Blue Rise Development Program, successfully preparing store managers for District Supervisor roles, with over 50% of participants promoted within the year.• Positioned within the top 50 leaders company-wide, driving substantial improvements in revenue, customer loyalty, and operational efficiency, resulting in substantially enhanced store performance.• Led community outreach initiatives that improved brand visibility and customer loyalty, facilitating partnerships with local businesses and community leaders to drive engagement and support regional sales goals.

• Led a $12 million store with 100+ associates, improving training completion rates from 33% to 93% within 90 days and halving associate turnover in six months.• Selected for an elite leadership council intended to drive sales through enhanced associate engagement, resulting in sustained performance improvements and securing the Founder's Award twice.