Evie Troutman Email & Phone Number

New Kensington, Pa, Us

Pittsburgh, Pennsylvania, United States

Performs a wide range of tasks: administrative, strategic analysis, management of duties on team (SharePoint Administrator), advise and train users on requirement organizations and document processing:· Apply the client’s document control requirements to a particular project· Import and export documents to DOORS.· Follow the DOORS rules for document control· Produce transmittals for a particular project· Understands the importance of timely document supply and proof of receipt to/from the relevant partiesDOORS duties:Format documents in Microsoft Word· Import formatted documents into the DOORS tool· Support Engineering in the proper use of DOORS· Guide Engineering on the required processes of Requirements Management

Greater Pittsburgh Area

• Lead daily management and analysis of digital assets that span across physical resources (computers, mobile devices, servers etc). • Triage all incoming tickets and communications that come to Alcoa’s Global Central Services Software (CSS) Team.• Collaborate and lead communications with vendors, staff, technical teams and varying levels of management throughout several global business units. • Create, improve and maintain documentation for numerous information systems, platforms and compliance procedures and processes.• Allocate and manage licensing through various administrate portals (Examples: Microsoft, Autodesk, Adobe etc.).• Conduct exit analysis for end-of-lease computers and approve/deny software installed for the replacement computer. • Identify and correct global license deficits and unauthorized software installations for physical assets and to anticipate audits.Achievements: • Exceeded Service Level Agreement (Goal of 95%) with 97% task completion/satisfaction rate for the past 2.5 years.

Greater Pittsburgh Area

•Remotely managed the Readmission and Transfer Student departments from 5-12 different AI campuses simultaneously throughout the USA.•Collaborated with campus presidents and delegated tasks to staff members in Finance, Academics, Admissions and Housing to ensure student files were processed accurately and timely. •Conducted student interviews, evaluated their academic performance and financial status. •Registered students for classes and prepared them for graduation. •Coordinated and led weekly conference calls and created weekly production and quality assurance data reports for campus leadership and executives.•Performed administrative duties, arranged conference calls, scheduled on-campus meetings and organizing events. Achievements: •New ADR (Assistant Director of Readmissions) Trainer –for both new remote and on-ground hires.•New Employee Trainer•Corporate Readmissions Application Expert and Trainer Spearheaded the utilization of 5 different software programs (CampusVue, Microsoft CRM, Digital Application, Star Portal and ImageNow) already used by the college for new students but never for re-enrolling withdrawn students due to numerous workflow technical issues within the systems. Independently cross-trained with all involved departments, to understand the full lifecycle of re-enrollment and problem solve issues. Created training documentation, workflow grids, and visual “how to” cheat sheets to assist ADRs and other departments to accelerate the streamlining of process adoption. Improved application completion rate from 40% to 85% and returning student start rate from 55% to 80%.•Collaborated with IT analysts to create a Readmissions SQL Query that improved reporting and time management for ADRs by 40% and the report was implemented nationwide in 2015.•Successfully re-enrolled 2,708 students and exceeded all yearly goals 7 years in a row.

Greater Pittsburgh Area

Was responsible for recruiting qualified applicants for admission to the college in accordance with state and federal regulations. Educated prospective students in person and over the phone about The Art Institutes and gave realistic expectations for their intended career path. Guided qualified students through the full lifecycle of new enrollment and matriculation. Was responsible for managing time and inquiry resources to generate interest. Conducted high quantity of prospect phone contacts to secure appointments and interview activities, also to follow-up with unresolved interviewees and future class applicants.Training & Initiatives• New Student Events Committee • New Hire Trainer - CARS Trainer and member of CARS Corporate Training Committee • Industrial Design, Game Art, Visual Effects and Culinary presenter and tour leader at events• Managed Student Ambassador Program and trained Student Ambassadors for events Achievements: 2011/2012 Year End Goals- 52 on a plan of 50 (104%)Received Thisisai.com award for having the best increased registration rate of 664% from Oct-Dec 2012

Pittsburgh Pa

• Promoted to Rocker – This position reviewed and managed all front-of-the-house closing details. I was required to inspected and sign off on all workstations before servers could leave for the evening. • Promoted to Corporate Trainer – trained new servers and managers-in-training on guest service expectations, safety procedures, proper food handling and restaurant protocols. • Upheld the “Love All – Serve All” Hard Rock Café philology to all incoming customers and I still live by that rule today. • Top sales associate, employee of the month June 2007• Nominated manager of “Ambassadors of Pittsburgh that Rock” charity organization.