Overseeing and improving daily activities within the Supply department to ensure our operations are both efficient and effective. My approach involves enhancing processes through a Service Design mindset, aligning the operational goals with the company’s strategic vision and key stakeholder interests.

Maintenance and continuous improvement of automated Jira event flow to ensure seamless service for new partner onboarding. Service blueprint & detailed process description creation with aim to identify steps for process automation.

Company Unicornaudit.com offered customer experience audit that helps online stores to increase their revenue and customer loyalty.

Helped to create a customer-friendly, easy to use digital service for customs clearance based on the changes in the European Union legislation on the application of VAT to e-commerce shipments. Developed a visual prototype based on the best practices of UX/UI. Closely collaborate with customs professionals on content creation, marketing agency on final design and IT department on implementation, testing and improvements.

Plan sales and marketing activities across various channels to ensure Consumer loan growth. Set targets, budgets and track results. Initiate improvement of customer journey, gave input to product and process development, customer experience management. Communication and support to front line.

Create systematized internal communication that ensured speedy information flow to Retail employees after a company merger. Adapt best from hospitality industry customer service practices and implement into banking, by co-creating Hospitality concept as a new way of working and training employees.

Conference and Wedding management from contract to execution up to 300 guests with accommodation at 5* sea side resort. B2B cooperation with external partners.

Conference management from contract to execution up to 300 guests with accommodation at 4* business hotel in capital city of Latvia . B2B cooperation with external partners.

Conference and Wedding management from contract to execution up to 300 guests with accommodation at 5* sea side resort. B2B cooperation with external partners.