Becoming an IT Business Analyst is a new journey in my life. This job is amazingly awesome, meeting new people and new projects regularly is the best experience to hone my skills.

- Troubleshooting either hardware or software.- Performing Support Analysis for IT problems using statistical method (C-Chart).- Performing monthly report of IT support.- Prepare new computers with related applications, join domain, and mapping network.

- One on One telemarketing to the Senior High School also Vocational High School.- Performing weekly report.

Operational DivisionUnit Service Quality

As an IT Administration and Helpdesk Intern, I contributed to maintaining and supporting the IT Infrastructure of leading network provider, ensuring smooth operations and resolving technical issues.My responsibilities included :- Helpdesk Support : Provided first-line technical support, resolving issues related to software, hardware, and network connectivity for external users.- Network Monitoring : Monitored network performance and identified ptential issues.- Incident Escalation : Escalated unresolved technical issues to senior IT staff or specialized teams when required.- IT Documentation : Maintained accurate records of issues, troubleshooting steps, and resolutions using ticketing system.