Elena Villanúa Rodríguez Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

- Conduct one-on-one training and strategy sessions for customers to help them learn how to use the ActiveCampaign platform and execute on their email marketing strategy- Provide strategic recommendations for how to achieve greater success, including uncovering growth opportunities- Cut down customer churns and elevate customer adoption of your product- Reach out to customers proactively for retention and upsell opportunities- Develop a deep understanding of the product to… Show more - Conduct one-on-one training and strategy sessions for customers to help them learn how to use the ActiveCampaign platform and execute on their email marketing strategy- Provide strategic recommendations for how to achieve greater success, including uncovering growth opportunities- Cut down customer churns and elevate customer adoption of your product- Reach out to customers proactively for retention and upsell opportunities- Develop a deep understanding of the product to recommend the software’s features and functionality that meet customers' specific business needs Show less

Dublin, County Dublin, Ireland

- Effectively resolve customer enquiries via email, chat, phone and screen sharing to diagnosing complex software issues in an accurate and timely manner- Compose thoughtful, personalised responses for a variety of customer requests.- Troubleshoot and identify root causes of customer problems using a variety of internal tools.- Proactively identify improvements to the product, identify and reproduce bugs and otherwise determine high-impact opportunities to enhance the customer… Show more - Effectively resolve customer enquiries via email, chat, phone and screen sharing to diagnosing complex software issues in an accurate and timely manner- Compose thoughtful, personalised responses for a variety of customer requests.- Troubleshoot and identify root causes of customer problems using a variety of internal tools.- Proactively identify improvements to the product, identify and reproduce bugs and otherwise determine high-impact opportunities to enhance the customer experience- Formulate alternative or unique solutions on technical scenarios to help clients achieve their goals and help them to utilize our platform- Keep on top of the latest news in regards to email marketing, deliverability and small business marketing in general- Maintain quality in a high velocity environment- Build upon ActiveCampaign’s goal of creating the best customer experience in the industry Show less

County Dublin, Ireland

- Provide operational and technical support directly to bank entities- Analyzing a wide variety of issues, such as transactions analysis, authorization issues, clearing process, billing/fees and settlement checks, chargebacks incidents among others, to determine needed actions and follow up through resolution- Work with global corporate customers to complete service requests about Mastercard Core applications and products- VIP support to Premium customers, following up their cases… Show more - Provide operational and technical support directly to bank entities- Analyzing a wide variety of issues, such as transactions analysis, authorization issues, clearing process, billing/fees and settlement checks, chargebacks incidents among others, to determine needed actions and follow up through resolution- Work with global corporate customers to complete service requests about Mastercard Core applications and products- VIP support to Premium customers, following up their cases daily by a personalized manner. Setting up meetings periodically representing Mastercard to follow up special and complex cases, integration requests and advising about upcoming releases- Capture detailed and accurate information about issues, concerns, and enhancements related to APIs- Take ownership of escalations- Manage queues of incoming cases and distribute them to the corresponding team and delegating to team members- Partner with other departments to enhance collaboration efforts- Ensuring all cases are resolved in accordance with the company service level agreements (SLAs) Show less

County Dublin, Ireland

- Support to developers during and after the integration process- Guide the merchant through the onboarding process establishing a good relationship with them from the beginning- Providing walk-through, making sure the merchant is getting the best out of the software- Troubleshooting technical issues and resolve business queries- Provide support for APIs and SDKs for inhouse developments in Java/PHP- Troubleshooting and support shopping carts configuration such as Magento… Show more - Support to developers during and after the integration process- Guide the merchant through the onboarding process establishing a good relationship with them from the beginning- Providing walk-through, making sure the merchant is getting the best out of the software- Troubleshooting technical issues and resolve business queries- Provide support for APIs and SDKs for inhouse developments in Java/PHP- Troubleshooting and support shopping carts configuration such as Magento, WordPress, Prestashop and Shopify- Setting up merchants with reporting and reconciliation tools- Having a comprehensive knowledge of payment systems and acquiring/issuer banks- Knowledge of the entire online payment services: currency conversion, 3DSecure, tokenization, fraud management, PCI DSS, etc.- Generate daily KPIs, SLAs, integration volume and performance reports- Training and mentoring Junior Operations Analysts Show less

County Dublin, Ireland

Galway, Ireland

- Partners and Business to business customer support service via phone calls and emails- Technical support for booking engines, channel managers, property management systems, reservations and inventory issues- Assisting the business through the integration of the software, the connection with the channels, the Product Management System and during the onboarding- Identifying the customer requirements and troubleshoot any issues and guide them to set the correct configuration-… Show more - Partners and Business to business customer support service via phone calls and emails- Technical support for booking engines, channel managers, property management systems, reservations and inventory issues- Assisting the business through the integration of the software, the connection with the channels, the Product Management System and during the onboarding- Identifying the customer requirements and troubleshoot any issues and guide them to set the correct configuration- Ensuring all cases are resolved or escalated and properly logged in the CRM in accordance with the company service level agreements (SLAs)- Reaching to the solution, by meeting the customer expectations and the key performance indicators (KPIs) Show less

Glasgow, United Kingdom

- Customer service and technical support for Rockstar Games via phone calls and emails- Handling questions, concerns and technical queries- Troubleshooting PC, PlayStation, Xbox, connectivity issues, bugs and security issues- Improving overall customer satisfaction in line with targets set by the employer

Athens, Greece

- Customer service and technical support for Apple via phone calls and emails- Receiving escalations from the first line support to provide advanced troubleshooting- Research and analyse problems, then following-up the cases to resolution- Restoring and maintaining a solid customer relationship- Account security- Trainer for junior advisors

Vélez-Málaga, Spain

- Carrying out activities that contribute to the improvement of the capabilities and skills of people with special needs- Personal assistance to the users

Vélez-Málaga, Spain

- Accounting revenue and expenses- Organizing and maintaining the files, documents and databases- Fundraising from individuals, businesses and governmental agencies- Customer service resolving general queries- Organizing workshops

Vélez-Málaga, Spain.

- Organizing, supervising and directing housing reforms- Monitoring the roles of 11 employees and 6 companies in the developmentof the construction of apartments in 4 different localization- Customer service

Vélez-Málaga, Spain.

- Accounting- Customer service- Organizing files and documentation