Registered Representative offering securities products and services through NYLIFE Securities LLC, Member FINRA/SIPC, A Licensed Insurance Agency.

Delivered superior customer service by providing best business practices and support in using ERT’s products for the duration of client’s clinical trials, both remotely and in personTraveled internationally to train clients on best practices for project software and equipmentWorked and collaborated with project team/s of diverse talents (Project Manager, Software Engineer, Database Engineer, Archive team, etc.) in development and delivery of ERT products, software, and manuals for use.Proactively managed lifecycle of issues, from initial report by customer to resolution by the support and development teams.Recorded and tracked key project monitoring and tracking metrics.Met regularly with clients via phone and/or web to provide weekly monitoring updates, track ongoing issues and communicate project status.Met regularly with Team Leader to discuss workload and training opportunities, communicate project issues, and address individual development.Trained new team and staff members on role, projects, and SOPs.

Hired, trained, and developed 13 round-the-clock staff for high-intensity residential program providing care to dual-diagnosed clients. Ongoing staff oversight included but not limited to conducting 1:1 supervision, motivating and coaching staff, defusing staff tensions.Worked with client-residents to develop goals, create Individual Action Plans, and complete MSDP (Massachusetts Standardized Documentation Project) documents in a timely fashion to facilitate annual funding rollover.Initially attended and later facilitated regular organization-wide trainings on best practices for client care and dignity of health, MAP (Medication Administration Program), SOPs, etc.Managed a budget of $856k (includes staff salary, supplies, facility costs, room/board, transport van, etc.)Performed day-to-day administrative responsibilities: created staff schedule, reviewed and approved timecards, communicated with team and clients’ providers, reviewed and organized client charts.Maintained safety of respite and residential programs, by complying with and maintaining safety standards issued by Vinfen, OSHA, DMH, City of Boston, and Commonwealth of MA.

Direct a satellite non-profit office that raises funds and generates political actions.Recruit staff through viral social networks and organizational marketing; conduct daily interviews. Conduct interviews for career and entry candidates.Train future directors as well as a staff of 3 - 45 people through role-playing and individual training.Perform administrative tasks such as data-entry, shipping and receiving, inventory, and payroll. Assist in raising over $70,000 for the Human Rights Campaign through grass roots contributions.Utilize knowledge and practice of QuickBase and ROI Solutions Database software.

● Served as a resource to educate customers on devices, features, and plan options. ● Corrected technological problems brought forward by customers.● Instructed and tutored customers as to how to best utilize their features and devices.● Marketed brand and store at local events and local organizations. ● Met goals pertaining to phone sales, customer service, and continuing education.

● Strategized and implemented campaign logistics for six weeks in advance of the primary including:○ Volunteer recruitment and training, phone banking and canvassing. ○ Produced and edited press releases. ○ Created and managed candidate events and viral media.○ Shaped policy talking points and platforms.

I Knocked doors, made phone calls and entered Data. I was able to win my Precint in both the Primary Caucus and the General Election. I was able to make a lot of contacts and develop more people skills.