Emmanuel Millan Contreras Email & Phone Number

Madrid, Es

Madrid, Comunidad De Madrid, España

Managed the implementation of software development projects and platform migration, coordinating deployments and continuous process improvement among global teams using Agile methodology (SCRUM). Designed tracking reports of technological and financial KPIs in Power BI and Qlik Sense, supporting strategic decision making and monitoring the use of Google Cloud and Azure Platforms and the implementation of the Responsible AI process.• Developed the Metrics Collection and Reporting System for… Show more Managed the implementation of software development projects and platform migration, coordinating deployments and continuous process improvement among global teams using Agile methodology (SCRUM). Designed tracking reports of technological and financial KPIs in Power BI and Qlik Sense, supporting strategic decision making and monitoring the use of Google Cloud and Azure Platforms and the implementation of the Responsible AI process.• Developed the Metrics Collection and Reporting System for Google Cloud and Azure Platforms.• Designed the tracking reporting system for the implementation of the Responsible AI process in Accenture.• Coordinate release content and effort based on the service request backlog and pending service requests. Show less

Madrid, Comunidad De Madrid, España

Lead the management team of the SDN/NFV Certification Laboratory, maintaining an E2E vision of the service (commercial relationship with the client, demand and capacity, KPIs, alerts, risks and deviations).• Plan the growth of the laboratory and propose actions to optimise the efficiency of virtualised services.• Define the procedures and standards for the governance of the service and ensure its continuous improvement.• Manage Projects using Agile and Waterfall methodologies: NVI… Show more Lead the management team of the SDN/NFV Certification Laboratory, maintaining an E2E vision of the service (commercial relationship with the client, demand and capacity, KPIs, alerts, risks and deviations).• Plan the growth of the laboratory and propose actions to optimise the efficiency of virtualised services.• Define the procedures and standards for the governance of the service and ensure its continuous improvement.• Manage Projects using Agile and Waterfall methodologies: NVI Laboratory Build(PMO), Implementation of 11 Use Cases of 5G Technology in Andalusia (PMO) and Development of CI/CD Pipeline for Testing Automation Software (Scrum Master). Show less

Madrid Area, Spain

Conceptualise, develop and implement the Strategic Planning, Business Control and Risk Mitigation programme, which improved customer satisfaction and increased annual revenue by 21% over the Commercial Development Plan• Plan annual revenue targets for each Business Unit and update compliance projections.• Prepare and improve periodic reports (weekly, monthly, quarterly and annual) in Power BI and Qlik Sense to analyse the areas’ performance, identify improvement points, and make… Show more Conceptualise, develop and implement the Strategic Planning, Business Control and Risk Mitigation programme, which improved customer satisfaction and increased annual revenue by 21% over the Commercial Development Plan• Plan annual revenue targets for each Business Unit and update compliance projections.• Prepare and improve periodic reports (weekly, monthly, quarterly and annual) in Power BI and Qlik Sense to analyse the areas’ performance, identify improvement points, and make proposals for action to stakeholders.• Follow up on targets with the responsible teams to achieve the annual objectives in the expected time.• Support the Business Directors with ad hoc analysis and presentation of results for internal/external meetings. Show less

Caracas, Venezuela

Lead the Implementation Team contributing with improvement initiatives in processes and services, reducing the project’s time to market by 18%.• Define and develop new technological proposals for the acquisition and maintenance of B2B clients.• Support the Area Manager in the elaboration and control of the project work plan through performance reports.• Distribute and assign tasks and responsibilities to the work team for the fulfilment of Service Level… Show more Lead the Implementation Team contributing with improvement initiatives in processes and services, reducing the project’s time to market by 18%.• Define and develop new technological proposals for the acquisition and maintenance of B2B clients.• Support the Area Manager in the elaboration and control of the project work plan through performance reports.• Distribute and assign tasks and responsibilities to the work team for the fulfilment of Service Level Agreements.Achievements:• Recognition for the Technical conceptualisation and execution of strategic initiative "New Connectivity B2B". 2016. Show less

Caracas, Venezuela

• Manage the projects of main clients in the B2B segment, in conjunction with the commercial area.• Develop and implement standards, tools and evaluation methods to ensure the quality of services.• Evaluate RFP, RFI and RFQ processes.• Design and generate Power BI dashboards for the measurement of KPI’s and Business StatisticsAchievements:• Recognition for the High Level of Compliance in the Execution of B2B Projects, improving service sales per year by 11%. 2015.

São Paulo Y Alrededores, Brasil

• Design, develop and measure Commercial KPIs through control Dashboard for the B2B segment.• Develop tools to visualise the Sales Funnel, evolutionary analysis, and trends of the different segments, sectors, and product families for Telefónica LATAM.• Verify the deployment of Products for the B2B sector in Latin America, accumulating experience in Project and Service Management, Marketing and Innovation in the Corporate headquarters in Sao Paulo, Brazil.

Caracas, Venezuela

• Coordinate Project Feasibility & B2B Backhaul Network Development Team, increasing the project’s success rate from 80% to 94%.• Provide functional leadership to assigned resources to meet project objectives and deadlines.• Provide technical procedures and methods tailored to the activities and situations presented in the projects.• Continuously improve databases (Access, Oracle) to automate statistical and reporting tasks.• Analyse customer requirements and services to ensure… Show more • Coordinate Project Feasibility & B2B Backhaul Network Development Team, increasing the project’s success rate from 80% to 94%.• Provide functional leadership to assigned resources to meet project objectives and deadlines.• Provide technical procedures and methods tailored to the activities and situations presented in the projects.• Continuously improve databases (Access, Oracle) to automate statistical and reporting tasks.• Analyse customer requirements and services to ensure the organisation’s Product portfolio covers them.Achievements:• Recognition for the Design and Implementation and Deployment of the B2B Backhaul Network. 2013.• Recognition for the Optimisation of the Radio Spectrum for the Renewal of the Concession of Use. 2011. Show less

Caracas, Venezuela

• Plan and deliver telecommunications services to B2B customers.• Integrate the various phases and resources (technical and contractors) for the deployment of corporate links.• Ensure compliance with project execution plans on time and manage allocated resources.Achievements:• “Network Development Cup” award for the highest number of B2B projects implemented. 2009.• “Telefónica Effect” recognition in the areas of Customers, Employees and Society. 2009.

Caracas, Venezuela

• Coordinate installations, removals and de-installations of B2B customer links.• Manage Projects and contractors, manage network resource requests and approve Engineering Tasks.• Develop, debug and administer the Document Management System and its database handler.

Caracas, Venezuela

• Monitoring switching and backbone networks, VSAT and SCPC satellite links, terrestrial P-MP/P2P radio and fibre optic connectivity.• Facilitate analysis and information to support decision making on Level 1 and 2 fault attention and resolution.• Provide procedures and technical methods to contractors to resolve data service outages.Achievements:• Design and implementation of an SCPC Satellite MODEM Monitoring System.

Táchira, Venezuela

• Automation of the Packaging Area, installation and configuration of Programmable Logic Controllers (PLC’s).• Technical supervision of Maintenance specialists.

Zulia, Venezuela

• Design of an Optimal Pressure Control System in the Crude Oil Collection Network of the Lagocinco Unit.• Data analysis and verification of instrumentation in the flow stations of Lake Maracaibo.