Evon Baldwin Email & Phone Number

United States

Responsible for the overall management and implementation of the Long-Term Service Agreements (LTSA) including but not limited to the coordination of Powin Energy and vendor resources required to successfully implement the requirements of the contract.

Dallas/Fort Worth Area

Own the responsibility for Aftermarket Customer Experience and Technical Support, Warranty Administration, Order Management and Fulfillment and other customer facing support functions to ensure operational capabilities to support growth and deliver best in class customer experience.• Direct activities of department managers and supervisors for order management and fulfillment, technical support and customer service• Coordinate and manage repair order functions that ensure repairable… Show more Own the responsibility for Aftermarket Customer Experience and Technical Support, Warranty Administration, Order Management and Fulfillment and other customer facing support functions to ensure operational capabilities to support growth and deliver best in class customer experience.• Direct activities of department managers and supervisors for order management and fulfillment, technical support and customer service• Coordinate and manage repair order functions that ensure repairable assets are processed in an efficient, economical and quality assured manner for the purpose returning assets to airworthy service.• Continually reviewed operational processes to ensure overall simplicity, effectiveness and customer expectations delivery• Interfacing directly with customers to address customer concerns, issues or complaints, ensuring the highest level of organization service quality and customer responsiveness• Continuously screen the respective service portfolio for potential risks, productivity and growth opportunities and ultimately directs the business in developing those opportunities• Establish and achieve Global Key Performance Indicators as agreed upon with Senior Management• Coordinate support with other functional teams including Sales Enablement, Direct Sales, and Marketing• Consult and collaborate with customer, Sales and Account Managers for new, end of contract re-negotiations and extensions for Long Term Service Agreements (LTSA) contracts Show less

Charlotte, North Carolina Area

Owned the overall customer satisfaction for MRO and spare parts sales performances across Collins Aerospace global network for assigned customers. • Managed the cost, schedule and technical performance of the assigned programs or subprograms.• Drove performance improvements within the MRO network organization, identify risk to future delivery, and work with specific sites regarding customer related issues.

Managed a Just-in-time Service Center in support of The Boeing Company factory and flight line support activities, coordinating technical & tactical items, supporting internal value streams and ensuring customer satisfaction.• Managed/Coached a Field Service Team, resulted in achieving excellent performance metrics to include zero turn backs, cost savings and above 99% on time delivery (OTD) of product and service.• Architected the solution in a collaborative manner; Develops proposal… Show more Managed a Just-in-time Service Center in support of The Boeing Company factory and flight line support activities, coordinating technical & tactical items, supporting internal value streams and ensuring customer satisfaction.• Managed/Coached a Field Service Team, resulted in achieving excellent performance metrics to include zero turn backs, cost savings and above 99% on time delivery (OTD) of product and service.• Architected the solution in a collaborative manner; Develops proposal, estimate, high level schedule.• Conducted customer contact; Visits work sites and perform evaluation for proposal development.• Led the successful transfer and downsizing of a work site into a smaller site, the successful closure of a lease termination of a site, and the incorporation of multiple program retrofit projects. Show less

Taesl

San Antonio, Texas Area

Master Of Science (Ms), Project Management

Bachelor Of Science (Bs), Aeronautical/Aerospace Engineering Technology