Evon Baldwin Email & Phone Number

United States

Responsible for the overall management and implementation of the Long-Term Service Agreements (LTSA) including but not limited to the coordination of Powin Energy and vendor resources required to successfully implement the requirements of the contract.

Dallas/Fort Worth Area

• Own the responsibility for Aftermarket Customer Experience and Technical Support, Warranty Administration, Order Management and Fulfillment and other customer facing support functions to ensure operational capabilities.
• Direct activities of department managers and supervisors for order management and fulfillment, technical support and customer service
• Coordinate and manage repair order functions that ensure repairable… Show more Own the responsibility for Aftermarket Customer Experience and Technical Support, Warranty Administration, Order Management and Fulfillment.
• Coordinate and manage repair order functions that ensure repairable assets are processed in an efficient, economical and quality assured manner for the purpose returning assets to airworthy service.
• Continually reviewed operational processes to ensure overall simplicity, effectiveness and customer expectations delivery
• Interfacing directly with customers to address customer concerns, issues or complaints, ensuring the highest level of organization service quality and customer responsiveness

Charlotte, North Carolina Area

• Owned the overall customer satisfaction for MRO and spare parts sales performances across Collins Aerospace global network for assigned customers.
• Managed the cost, schedule and technical performance of the assigned programs or subprograms.
• Drove performance improvements within the MRO network organization, identify risk to future delivery, and work with specific sites regarding customer related issues.

• Managed a Just-in-time Service Center in support of The Boeing Company factory and flight line support activities, coordinating technical & tactical items, supporting internal value streams and ensuring customer.
• Managed/Coached a Field Service Team, resulted in achieving excellent performance metrics to include zero turn backs, cost savings and above 99% on time delivery (OTD) of product and service.
• Architected the solution in a collaborative manner; Develops proposal… Show more Managed a Just-in-time Service Center in support of The Boeing Company factory and flight line support activities, coordinating technical.
• Architected the solution in a collaborative manner; Develops proposal, estimate, high level schedule.
• Conducted customer contact; Visits work sites and perform evaluation for proposal development.
• Led the successful transfer and downsizing of a work site into a smaller site, the successful closure of a lease termination of a site, and the incorporation of multiple program retrofit projects. Show less

Taesl

San Antonio, Texas Area

Master Of Science (Ms), Project Management

Bachelor Of Science (Bs), Aeronautical/Aerospace Engineering Technology