Evon Brown Email & Phone Number

Supervise a team of up to 13 agentsStaff training, development and motivationWork flow administrationResponsible to address escalated calls and complaints.Recommend the use of advanced collection tools.Analyze statistical reportsQuality control on a weekly basisMonitor and address team and individual performanceSupervised and coordinated activities of.

• Portfolio Management: Risk Management/Credit Recovery/Asset Recovery/Debt Management and Customer Retention
• Review and analyze accounts as presented to determine most effective method of bringing an accounts up to date while protecting the company’s assets
• When deemed necessary, referring accounts such as automobile loans for asset repossession
• Management of risk portfolio: processing of cash and term settlements, special work out plans, legal action and payment deferments.
• Daily contact with all departments /all managements levels as deemed necessary
• Contacting customers to suggest best possible solution to bring their accounts current

• Listen, understand and respond to customer inquires
• Provide satisfactory customer service
• Receive and forward telephone inquiries
• Promote products and services/Up sell
• Problem solving and making decisions in a timely and effective manner
• Maintain and update mailing and database system

• Manage accounts receivable/Payable
• Maintain general ledgers, prepare financial statements
• Invoice clients, Prepare reports, Store, update and retrieve financial data
• Perform clerical duties, such as maintain filing and record systems
• Calculate and prepare cheques for payroll
• Preparing financial and accounting reports and tax returns

Education record

Management/Coaching Certificate

Contact Centre Leadership Certification

Accounting, Accounting Diploma