Primary point of contact between our customers, sales and manufacturing to facilitate shipments of product to meet customer demand. Worked with the sales team to create orders in Business Vision and expedite according to priority. • Resolved service issues quickly, turning customer complaints to customer delight• Coordinated orders from beginning to end on a daily basis• Focused on data-integrity with high attention to detail• Trained and mentored office staff on processes and procedures• Improved safety during COVID by creating a sanitization schedule for the office• Achieved 99% On Time Delivery for 3 years running

Postage Meter Sales / LeasingProduct expert providing customer support via email and phone regarding product information, availability and status of purchase orders. Input and processed new orders, credits and returns through SAP and assisted with Accounts Receivable as needed.• Achieved or exceeded Customer Service KPIs for 3 years in a row.• Ensured all customer requests were verified and confirmed with the team• Completed daily, weekly and monthly reports as assigned

Roadside Assistance / Emergency ServicesLeading sales rep selling hands-free calling minutes and securing subscriber accounts. Set up new accounts daily, assisted with Roadside Emergency Services and Roadside Assistance Crisis. Received and handled customer complaints, ensuring resolution was provided in a timely manner. Facilitated necessary repairs or replacements.• Number one sales in North America.• Provided directions on a daily basis

Promotional Products Marketing & DistributionFile Clerk | Data Entry Organized and sorted both electronic and paper files, converting documents to alternate formats as needed. Assembled material for cataloguing, including classified records, • Created an organizational system for customer orders.