Evon Chung Fcg Email & Phone Number

Manchester, England, Gb

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Chartered Governance professional.Managing large scale multi-jurisdictional projects in subsidiary management as well as procedural requirements to keep entities in good standing.Leading key client relationships, people management, training and development, business development, pitching, management of global network.Risk management – leading on client contract and supplier contract repapering on an international scale.Setup & recruitment for delivery team in Hong Kong and integration of US based teamOversight of international network of service providers.

Providing study support and mentoring to students for the Development of Strategy module of the qualifying programme of The Chartered Governance Institute UK and Ireland.

Manchester, United Kingdom

Part-qualified Company Secretary. Managing large scale multi-jurisdictional projects in subsidiary management (for example: Director change, cash repatriation projects, incorporation and dissolution of entities) in more than 100 jurisdictions, as well as procedural requirements to keep entities in good standing.Leading key client relationships, people management, training and development, business development and pitching.

Manchester, United Kingdom

Part-qualified Company Secretary. Experienced in large scale multi-jurisdictional projects in subsidiary management (for example: Director change, cash repatriation projects, incorporation and dissolution of entities) in more than 100 jurisdictions, as well as procedural requirements to keep entities in good standing.Leading key client relationships, people management, training, business development and pitching.

Manchester, United Kingdom

Leading on key client relationships, high level projects and a team of coordinators and senior coordinators. As part of my professional development, I qualified as a Prince2 Practitioner.

Manchester, United Kingdom

Leading on complex projects including those as part of a multi-jurisdictional reorganisation team. Oversee the on-boarding and transitional process of new clients.Train and supervise junior members of the team, acting as a point of escalation.

Manchester, United Kingdom

Coordinating corporate secretarial compliance and subsidiary management in all regions covering EMEAI, APAC and Americas. Project management experience for international clients in different industries. Vendor management experience in managing local Counsels in different countries.

Coordinating corporate secretarial compliance for international subsidiaries. Specifically responsible for entities based in Asia and Oceania regions.

*** Lean Six Sigma Yellow Belt qualified ***I was promoted to this role in recognition of my experience and knowledge gained and the quality of investigation and responses. As a Senior Case Manager, apart from handling complex complaints, I have the responsibility to identify the training needs of the team and then design and deliver the relevant training in the most appropriate manner in order to support the development of the department and the Company.

Investigate and respond to complaints in accordance with Company policy as well as regulatory requirements;Review existing process and make recommendation to change existing processes to eliminate root cause for recurring complaints; Correspond with the relevant arbitrators (Financial Ombudsman Service and Finance & Leasing Association);Liaise with solicitors to analyse and review complex cases;Provide guidance in complaint handling to other business areasPlan and deliver training for other business areas and new colleagues to the team;

Full ownership of all aspects of quality assurance activities of all outputs of the Customer Services Department; Drafting and maintenance of all customer services, redemptions and insurance administration related polices and procedures documents;Ownership of internal CRSA activities;Management of complaint handling process within the department;Provision of management information for department and senior management including compilation of monthly dashboard and root cause analysis of complaints received;Performance management (training and coaching) for all Customer Services representatives

Daily management of the administration team within the Redemptions Department;Coaching and training of new starters;Personnel management including monthly 1-2-1, recruitment and performance management

Provide settlement figures to customers and solicitors;Resolve queries and complaints regarding settlement figures;Review complex cases (e.g. part release of multiple security loans), liaising with Directors where required.

Collection on residential and commercial secured debt;Query resolution and complaint handling;Portfolio management in corporate lending, reviewing multiple accounts from a risk point of view, recommending mitigation action where customers are in arrears within their portfolio including litigation and receivership action;Liaise with solicitors and/or receivers in order to achieve best course of action

Unsecured collection in a call centre environment;Experience of working on a blended dialer;Coaching of new starters within the team;Handling of escalated calls.

Collections and litigation on mortgage arrears – telephony work and handling inbound correspondence;Acting as supervisor for the team in dealing with complaints over the phone and in writing;Training of new starters to the Department;

Chartered Secretaries Qualifying Scheme (Csqs), Corporate Governance And Compliance

ICSA is the membership and qualifying body for Chartered Secretaries and other professionals working in governance and compliance roles..

Regulatory Qualifications

Activities and Societies: Qualifications achieved to date: CeRCC, CeMAP, CeRCH, CeSRE

Engineer’S Degree, Electronic Systems Engineering

Education record

Activities and Societies: Chapel Choir, Orchestra, Wind band

Education record