Evon M. Lucear Email & Phone Number

Smyrna, Ga, Us

Smyrna, Ga

Small business, non-profit and special project consulting contracts and services. Including, but not limited to Virtual Assistant services, event planning, grant research and manpower services.

Project: State of Georgia Team in Project Management Office (PMO) Implementation, business analyst, technical writing and User Acceptance Testing (UAT). Project delivery, compliance and acceptance processes within a fast-paced business environment.

Atlanta, Ga

Documented all processes and procedures for the Information Technology Department. Gathered requirements from subject matter experts (SMEs), planned organized and interpreted technical specifications to determine appropriate content for documentation. Wrote user-friendly, original documentation for instructional updates and modifications. Ensured strict compliance with standards and templates in relation to the writing of technical documentation. Submitted drafts of technical material for customer review and managed edits. Verified the clarity, completeness, accuracy, and quality of all technical documentation. Confirmed subject knowledge through feedback of cross-functional sources. Prepared and distributed ad hoc and urgent documents for software and hardware projects

Clay National Guard Armory / Construction And Facilities Management Office

Gathered business requirements from business stakeholders, document and conduct gap analysis. Analyzed Requirements and create Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio. Effectively control the release of proprietary and confidential information for general client list. Organized and coded all documents relating to due diligence for state government contracted acquisitions. Prepared all related correspondence, accounting, contract compliance and financial documents for analysis. Created ad-hoc, status reporting, editing and meeting agendas. Liaison and Contracting Specialist procurement documentation in state construction contracts. Contract Specialist in Construction projects and E-Verify for government contract compliance documentation to support all of Georgia's armories. Monitoried contract compliance as liaison with third party vendors in construction and procurement. Special projects, ad hoc reports and SharePoint database administration.

Clay National Guard Armory / Planning / Marietta, Ga

E-Verify specialist and gathering requirements into priority functional processes for state contracts. Monitor, schedule, and administer enhancements & defect resolution for government SharePoint database including daily technician assignmentsg and project auditing for compliance.

Project Manager , Quality Assurance Manager, Six Sigma - Green Belt, Certified Mediator, Business Consultant, and Business Analyst. Performed website creation support for a client. Consulted and implimented new business practices that improved inventory control issues for another client. Seeking new projects.

Generated and updated AT&T U-verse product methods and procedures for agents and technicians. Comprehensive database management for business support through aggregation of data to establish overall performance monitoring and application testing. Created adhoc reports and implemented miscellaneous projects to ensure quality daily, monthly, quarterly and yearly.

Methods and Procedures Created training guidelines for U-verse customer service representatives, agents and technicians baseline enhancement in software application development. Supported teams as liaison through aggregation of data to establish performance monitoring in cross functional and virtual team initiatives including, but not limited to Change Management, Shared Services and process / product enhancements.Facilitated user acceptance testing (UAT) to ensure user-friendly applications, technical quality assurance with post production. Gathered requirements.Maintained SharePoint database applications for team tracking and trending of medium to large SDLC and infrastructure projects.

Presidential Escalations Specialist, Broadband DSL Coordinated and created executive level ad hoc reports and critical and high-level projects daily, weekly, monthly and quarterly via SharePoint databases.Tracked and trended the activity of the presidential escalations managers and support, special projects, IT infrastructure and DSL customers troubleshooting.Facilitated all aspects of project development and supported telecommunications teams by communicating risks including process and product improvement.

Billing and Collections (B&C) Project Support Administrator - Consumer Services / Accounts Receivable ManagementServed as Subject Matter Expert (SME) and liaison for specific performance requirements contained in B&C contracts with carriers and clearinghouses.Coordinated ad hoc reports and implemented miscellaneous financial projects.Developed and maintained methods and procedures for sensitive revenue data analysis via technical infrastructure components, VOIP and support.

Special Project: Payroll Converted and enhanced functional design documentation for the standardization of payroll processes ahead of deadlines. Constructed quality control examination of process designs to determine accuracy in payroll interfaces, human resources (HRMS) and operations management. Provided SME trouble-shooting of daily flow operations, presentations, and support.

Time & Attendance Identified and profiled errors in scheduling workforce time reporting and tracking systems.Established cooperation in liaison with project teams, BASC, and BST Methods and Procedures team as single point of contact.; Team Leader for e-Commerce Customer Electronic Payments (CEPS) Streamlined and verified mechanized errors in customer electronic payment systems (CEPS) and processes.Strategically forecasted risks and issues through formal and informal augmented telecom operations.

Bachelor Of Science, Business Administration-Management

Microsoft Suite, Certificate

IT Classes

Project Management

Activities and Societies: PMI - Atlanta

Six Sigma

B.S., Business Management

Professional Project management Certificate Program, Six Sigma Green Belt Certificate Program and Certified Technical Writer