• Owner and Operator of Jewelry Studio: Oversee all aspects of the business, including product selection, purchasing, and financial management. • Financial Management: Responsible for budgeting, financial planning, and ensuring the profitability of the jewelry studio. • Product Selection: Curate a diverse range of jewelry items, focusing on high-quality materials sourced directly from the Korean market. • Direct Purchasing: Personally handle the procurement of products from trusted suppliers in Korea, ensuring authenticity and exclusivity. • Content Creation & Marketing: Independently create high-quality content, including product photography and Instagram Reels, to showcase products and engage customers. Specialize in Instagram marketing and SEO to boost visibility and drive sales. • Instagram Marketing & SEO: Leverage Instagram for product promotion, engage with customers, and optimize content for search engines to increase organic traffic and online presence. • Brand Development: Continuously refine and expand the brand identity, maintaining a consistent and appealing image across all channels. • Customer Engagement: Build and maintain strong relationships with customers through personalized service and consistent communication. • Market Research: Stay updated on industry trends and customer preferences to adapt product offerings and marketing strategies accordingly. • Growth Strategy: Plan and implement strategies for expanding the brand’s reach and increasing revenue through both online and offline channels.

- Assist our community and help resolve inquiries empathetically, accurately and on time.- Become and remain knowledgeable about the client’s products and community standards.- Make well balanced decisions and personally driven to be an effective advocate for our community.- Display a strong bias to doing what’s right for our community in supporting the client’s mission.- Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.- Enforce the client’s Terms of Use by carefully monitoring reports of abuse on the site.- Successfully achieved 100% of KPIs for three consecutive months, showcasing consistent high-performance and goal attainment.

- Strong interpersonal skills, verbal and written communication skills and most importantly empathy.- Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.- Identify inefficiencies in workflows and suggest solutions- Recognize trends and patterns, and escalate issues outside the company policy to the global team

- Assist our community and help resolve inquiries empathetically, accurately and on time.- Become and remain knowledgeable about the client’s products and community standards.- Make well balanced decisions and personally driven to be an effective advocate for our community.- Display a strong bias to doing what’s right for our community in supporting the client’s mission.- Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.- Enforce the client’s Terms of Use by carefully monitoring reports of abuse on the site.

Technical Marketer Team under Online Marketing Department• Managing 200 categories and over 2000 SKUs.• SEO (Search Engine Optimization) – Amazon- Searching information and well-understanding products- Analyzing and evaluating markets’ status and competitors’ products - Identifying products' specifications and keywords to optimize products’ title and description• SEM (Search Engine Marketing) – Amazon- Adopting professional software to generate keywords - Establishing, monitoring and optimizing campaigns

• Operating multiple channels of countries:- Managing and enhancing sales performance.- Channels include: Amazon, eBay, LAZADA. Mainly in charge of US, Canada, UK and Australia market.- Weekly report: analysis sales and planning tasks.• Customer service: satisfying customer request, offering exclusive deals, issuing refund/return ...etc.• Products & marketing:- Operating advertisements in social media and each channel.- Evaluating markets’ status , choosing appropriate products and planning seasonal promotion.• Main goal: Improving and enhancing Taiwanese products to become global well-known brands.

• Introducing products and providing outfit idea advice to customers appropriately.• Achieving sales performance and best customers service• Analyzing advantage and disadvantage of products and reporting tosuperior weekly• Being highly aware of the situations in the store and to resolving/solvingany problem immediately.

• Presentation of the product management and marketing plan.• Communicating with departments, includes CEO and superior of subsidiarycompany in Shenzhen.• Managing and organizing all information deliver to superior.• Training administrative assistant.