• Responsible of Clients on- boarding process and following up regarding required KYC documentations.• Demonstrating a high level of customer service, professionalism, and confidentiality in all communications• Working closely with compliance department in order to finalize account opening process and to insure that there is no breaches• Following up with the company’s counterparties such as banks, custodians and wealth management departments regarding all aspects of boarding , due diligence process and all agreements and required documents.• Managing daily social media activity on Twitter, LinkedIn, Facebook ads, YouTube channel and company website and Coordinate with the IT/Graphic designer regarding all the designing requirements.• Supporting and assisting the SEO, Board members in their projects, proposals, bids, etc. through research, consultation, and team-management.

Planning, executing and monitoring digital marketing initiatives and activities, including social media and portal management in English and Arabic. Implementing SEO keywords and page title with appropriate words and phrases. Managing Social Media platforms as Twitter, Facebook, Google+ and LinkedIn. Setting-up marketing strategies for the portal with team size of five. Generating daily, weekly, monthly and Ad-hoc reports with key KPI’s for the betterment of the brand using social media and Google analytics. Well-versed with social tools such as Hootsuite, Tag Board, and Social Bakers Creating Arabic and English content for the portal with more focused on financial/economic content Engaging with the forum on the portal by bringing more users and content from GCC, MENA and Global Markets. Coordinating with well know contributors, newspapers and research houses in the MENA region. Developing strategies to increase the portal ranking, unique users, sessions, page views Preparing marketing campaigns, newsletters on weekly basis by Sendiblue, and advertisement to target our subscribers

 Headed & established the customer service department to the Dubai Branch. Set up the customer service operation & Sales Force Managed over 500 clients from across MENA region & Asia. In charge with the B2B relationships with the industry’s biggest players including IBs, Institutional accounts, websites ad, Investors and Financial Forums. Responsible of managing the social media accounts such as Twitter, Facebook and Google+, and managing Ads campaign as well. Responsible for communicating & creating marketing campaigns with all of the Arabic famous forums and websites in the region.

• Reconciling Customer Accounts and reviewing all the deposits & withdrawals.• Depositing client funds in trading accounts and withdrawing the funds from their accounts.• Settling credits within 48 hours based on bank receipts.• Effecting fund transfers between same IB accounts• Preparing daily, weekly & monthly reports to the management such as Gross Income report. • Preparing and calculating company’s earned commissions & the payable commissions to IBs.• Creating the CFD’s futures contract’s calendar, holiday schedule and trading halt hours. • Preparing the clients equity report.• Controlling, recording and adjusting any error that happened by system or employees.• Matching close trades report & open trades report with dealing side in the end of each day.• Providing the customers with required information about their accounts, regulations, markets, futures & OTC contract specifications.• Reconciling the company’s coverage and house account.• Liaising with other representative offices and company branches in other countries.• Checking clients complains if any delay in price, money funding and system errors.Additional Responsibilities:• Translation skills: Company Website translation (English to Arabic).• Business Development skills: Searching and contacting different IBs and individuals.• Marketing skills: Designing banners and photos for attractive advertisements

• Reconciling Customer Accounts and effecting all deposits, withdrawals , Credits and inter accounts• Handling P/L Accounts, client’s balance sheet, and checking customer’s daily trades with the Markets reports.• Reviewing all the stocks transferred to customers accounts• Preparing daily & monthly reports. • Reconciling & matching international equities report with HSBC Trinkaus report • Providing our customers with required information about DGCX & contract specifications.• Reconciling the company’s house account with DGCX obligation report • Responsibility of reconciling between our Orion web trader report (OWT) and DGCX obligation reports And RTS system.• Checking client’s complains if any delay in price between our web trader system (OWT) and Bloomberg trade recap.

• Handling incoming and outgoing calls from clients regarding various aspects of their accounts • Welcoming internal & external customers• Responsible for opening new accounts (E- Quarter AS 400 program) Dubai Financial Market System.• Follow up complains with high degree of patience & tolerance and give assistance to solve customer’s queries.• Receiving customer orders and delivers the details to the dealing department.• Sending orders confirmations after trading time.• Administrative tasks-auditing the customer accounts and vouchers.• Sending statement of account & asset summary to the customers by e-mail & Fax.• Update the market information about the market and sending to the clients.• Making and creating the company’s marketing presentations.• Arranging and filing the Dubai Financial Market listed companies’ disclosures.