Evram Samuel Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

- Identifying and researching potential customers to generate new leads.- Scheduling appointments and meetings between qualified leads and the sales team.- Conducting market research to understand company trends, competitors, and potential opportunities for business development

Egypt

- Supervising the operations of all branches within 1 area. - Consolidating the reports of the different branches and giving a summary report of the area performance vs defined KPIs. - Managing the whole team of one area, like setting the schedules of the teams across all branches. Resolving any conflict between team members, ensuring that all staff are doing well within the assigned scope of work. - Cascading to my team any new announcements, updates shared from the top management, being focal point between management and team members of that area. - On a regular basis, am evaluating the team’ performance for calculating their commission and to ensure they are meeting the expected level of quality in their performance. - Giving training to the new joiners, or refreshment sessions to those who are not well performing to ensure that they are aware of the standards required. - For those branches that are within malls, I am coordinating the maintenance required with the mall management.

Egypt

- Reviewing the contracts submitted by the team, to ensure its all filled with correct data, dates and signed by all parties as required. - Responsible for team rostering, as of allocation of the team members among the branches, managing their leaves and ensuring all branches are well covered and operating as required. - Creating & sharing reports for the 3 branches that I have been responsible about.

Egypt

- Interviewing new customers to verify if they are eligible to register within the program and manage the whole process of their registration. - Explaining to the customers the program details and benefits, with ensuring that they are fully aware of the program policy terms and conditions. - If customers have already submitted their form online, I must review the customer data inserted on the system against the hard copies of documentation provided at the branch, to ensure there is no discrepancy in the data provided. - Filling the contracts with the customers, uploading it on the system until the application is completely activated.

Giza, Al Jizah, Egypt

• B2B by dealing with hospitals management.• Reviewed and improved sales performance, routinely meeting or exceeding targets.• Tracked sales and order information, navigating internal computer system.• Identified new leads through data mining and telesales.• Issuing quotations for our products.• Supervising 3 junior salespersons, ensuing that they would take our products samples and promote it along with the price quotation across our customers.

Egypt

• Supporting the customers to reach any information that they struggle to get from the website.• Answered the customers' inquires/questions regarding the shipment status.• Reporting the customer complaints and following up on its resolution.• Coordinating the online orders with the shipping companies, so as to have the products delivered within the communicated SLAs.• Managed customer support calls, email correspondence and support ticketing system.• Routinely contacted existing customers to discuss their support needs.• Updating platform with the new products and price change.

Cairo, Egypt

• Dealing with the vendors/suppliers to purchase products.• Directly selling to the customer the product, helping them to find their desired items.• Telesales by contacting potential or existing customers to inform the about a product or service using scripts.• launched my own business in retail field instead of wholesale.• Supervising & Reviewing the finances of my branch.