Evren Akca Email & Phone Number

Stavanger, Rogaland, Norway

• Overseeing customer account processes from engine pickup, through shop maintenance, to final installation on the aircraft.• Managing sales activities for the Aero Norway client base, ensuring targets, key performance indicators and customer commitments are met.• Building and maintaining strong ties with the established clients, ensuring consistent collaboration and mutual growth • Leading the project teams to work together, aligning teams across departments to ensure the best project results and smooth operations.• Accountable for project gross margin and customer cash collections, promoting financial stability.• Executing growth strategies for existing clients and participating in marketing initiatives for new customer acquisition.

Stavanger, Rogaland, Norway

• Establishing and nurturing customer relationships, leading sales campaigns for engine shop visits to provide tailor-made, competitive, profitable, and creative proposals for aircraft engine maintenance services.• Negotiating contractual terms and pricing, covering engine build performance, project length, penalties, warranty and liability.• Managing the customer base, closing deals, and crafting sales strategy plans to achieve Aero Norway sales and gross margin targets.• Supporting customer projects, ensuring regular delivery of financial and operational progress reports.• Engaging with customers through visits, preparing tender documents, and representing Aero Norway.

Stavanger Area, Norway

• Leading the customer focus team and each engine maintenance project to ensure that the customer expectations and Aero Norway targets are met.• Leading the Aero Norway engine build program to make sure company assets are built according to market and customer requirements by coordinating the process from engine purchase to sales. • Providing sales support in Turkey and Middle East Region and leading the related sales campaigns in these regions. • Ensuring the production meet the customer’s delivery requirements for assigned customer accounts. Direct and engage scheduling and planning with the production staff on a daily basis.• Ensuring that all of the customer’s requirements on purchase orders are met by managing and following the contract review process.• Ensuring a timely response to all customer inquiries. Responsible for customer contact and support activities, including phone calls with customers, providing quotations, submitting complete and accurate teardown and workscope evaluation reports, delivering status reports on a weekly basis, and reviewing and providing the final warranty investigation reports to our customers.• Performing sales and production order management processes including order release, completion, and other data planning functions as required in RAMCO ERP System.• Supporting shipping and transportation activities for all customer engines, modules and materials coming in and out of all plants and facilities as required. • Coordinating with sales/marketing and estimating personnel regarding quoting activities and ensuring the customer receives quotes in a timely manner.• Distributing status reports to assigned customers on a weekly basis and provides commitments to customers for delivery and program support.

Istanbul, Turkey

• Managing engine shop visit according to customer requirements and maintenance service agreement• Assisting customer during the engine shop visit to get an cost effective, on time and with good quality product• Managing the customer requirements at TEC on-site such as Table Inspection, FOD Surveys, Insurance Claims, Scrap Reviews, and Customer Inventory Review etc.. and planning lodging and transportation of customers.• Managing customer requirements such as weekly coordination meetings, follow-up visits upon engine delivery and supporting TEC sales team at existing and potential customer visits at customer site.• Providing customer responses and direction on how to proceed the engine shop visit to the shop floor on internal findings.• Managing communication process and customer perception within the organization by being the single point of contact for the customers for the external customers.• Creating and updating the Engine Maintenance Status Report and delivering the reports to the customers accurately and by weekly basis.• Leading customer support team members to ensure engine shop visit is being performed in accordance with customer requirements.• Coordinating the efforts of a Powerplant Engineer, a material planner and an invoice analyst within the Customer Product Focus Team to achieve Shop Visits metrics defined by the management team.• Actively using and developing the CPFT scorecard by collecting data, recording shop visit highlights, lessons learned and presenting it to the management team• Controlling and reviewing invoices with the invoicing team and managing customer disputes.• Support collecting and avoiding overdue payments• Coordinating part sales, item repair and tool loan requests in TEC as focal point on “quote to cash” basis and preparing quotes / proposals for material and service sales • Supporting the preparation and the update process for the fixed price internal repair catalog for CFM56 3, 5C, 7B and V2500-A5 engine types.

Istanbul, Turkey

• Addressed inquiries as a single point of contact from customers.• Managed engine (CFM56-3, 5C, 7B and V2500-A5) shop visits according to customer requirements/decisions and service agreements by leading customer support team members and exchanging information for a cost effective, on time and quality service.• Controlled and reviewed invoices with the invoicing team and supported the finance team on collecting payments and avoiding overdue payments.• Coordinated part sales, item repair and tool loan requests in TEC as focal point and prepared quotes / proposals for material and service sales.• Worked together with internal departments to take active role in sales campaigns for successful finalization.• Contacted potential customers to get information about shop visit needs and expectations and analyzed marketing trends and worldwide shop visit forecast for the for each engine type• Initiated the project to prepare the internal fixed price repair catalog for CFM56 3, 5C, 7B and V2500-A5 engine types.• Led Achieving Competitive Excellence (ACE) (Kaizen, VSM, RRCA, 5S..) activities as the ACE Pilot in the department.

Bachelor Of Science (Bsc), Economics

Activities and Societies: Charter Member Management and Economics Club

High School, Science And Mathematics