Evripidis Dimitsas Email & Phone Number

Athens, Attiki, Greece

Warsaw, Mazowieckie, Poland

-Establish key performance indicators (KPIs), monitor and evaluate the impact of changes-Analysis of Current Processes: Evaluate existing business processes & conduct thorough process analysis-Work with IT teams to implement and integrate technological tools that enhance efficiency-Risk Management: Identify potential risks associated with process changes and develop strategies to mitigate these risks-Track and report on cost reductions achieved through optimizationefforts-Communicate with stakeholders at various levels to ensure alignment with organizational goals

Warsaw, Mazowieckie, Poland

-Monitor project progress and ensure that tasks are completed on time and within budget-Track project expenses and ensure that the project budget is being managed effectively-Ensure that project deliverables are of high quality and meet project requirements-Assist with project documentation, including creating project reports and presentations to communicate project status and results to stakeholders-Assist with the development of project management plans and processes-Assist with project planning, including project goals and deadlines

Poland

-Assist with project planning and scheduling, including defining project tasks, and deadlines-Monitor project progress and ensure that tasks are completed on time and within budget-Coordinate resources, including allocating team member time, equipment, and materials, to ensure that project goals are met-Track project expenses and ensure that the project budget is being managed effectively-Ensure that project deliverables are of high quality and meet project requirements

Warsaw, Mazowieckie, Poland

-Monitor team performance and progress, and provide feedback as needed to help team members meet their goals-Track and report on team metrics, including project progress, performance indicators, and quality metric-Ensuring that team members have the necessary resources and support to complete their tasks, including resolving any issues that may arise-Coordinate with other teams and departments to ensure that the team is working efficiently, and that projects are completed on time and within budget

Warsaw, Mazowieckie, Poland

-Review translated content for accuracy, cultural appropriateness, and adherence to industry standards and guidelines-Perform functional testing of software or websites to ensure that the localization works correctly and that all features are available and accessible-Identify and report any issues or bugs found during testing, including incorrect translations, broken links, and functionality issues-Maintain testing records and document test results and findings, including any issues found and how they were resolved-Keep up-to-date with industry trends, technologies, and methodologies related to localization testing-Provide feedback to translators and editors to improve the quality of future translations and localizations

- Monitoring and ensuring that zone performance and delays are on track and making corrective actions for the zone's staff when needed (over 500 active couriers)- Handling incoming contacts from users, partners, and couriers via chats, e-mails, and Incoming Calls- Monitoring order routing and making adjustments- Monitoring orders and handling issues from the issue watchlist- Communicating with other departments internally via internal communication tools- Handling escalation when needed with users & restaurant

-Resolve customer issues in a timely and effective manner-Escalate complex customer issues to the appropriate department-Keep up-to-date with company policies, procedures, and products-Provide accurate and relevant information to customers-Document customer interactions in the company's customer relationship management (CRM) system-Mentor and training junior customer care agents-Identify and implement process improvements to enhance customer service.

Athens,Greece

Continuously in touch with customers (both users & restaurants) in order to offer the best Customer Care experience from all three (3) channels (calls, email, live chat). Key responsibilities:- Proactive monitoring of orders' issues and conducting outbound calls to users and/or partners.- Incoming & Outbound Calls, Emails, Chats & Troubleshooting- Handling multiple tasks simultaneously regarding requests from customers and partners- Communicating with other internal departments via internal communication tools.

Athens, Greece

Athens, Greece

Greece