Worked onboard several cruise ships. Learned to work in a dynamic and ever changing environment. Fulfilled several duties such as general complaint handling and phone operations but also Loyalty Programme coordinator, Global Guest Programme Coordinator, Neptune Lounge concierge and lost luggage coordinator. Responsible for all Dutch and German passangers onboard and translating information into said languages.

Worked as a front office shiftleader in this 800 bedroom hotel. Responsible for the allocation of rooms for airline crews and groups. Developed my people-management skills by leading the receptionists on duty. Learned to lead a team and mastered my complaint handling skills. In addition I learned to organise and manage the large groups and tours staying at the hotel. Developed my stress-resistance skills as well as my problem solving, sales and creative skills.

Worked at the Front desk and opperated as shift leader during certain shifts. Learned to process various types of reservations and improved my leadership skills. Helped training new staff members and mastered communication and complaint handling skills.

Worked at the front office in this 4 star superior hotel in central London whilst it was undergoing refurbishments. Learned to communicate with different kind of guests and various departments. Communicated with guests in various situations and mastered complained handling. Developed my skills in handling telephone calls and making reservations. Improved my service skills and developed a good guest interaction style and intercultural awareness. Mastered cross-selling and upselling skills.

Worked in the full-serivce restaurant of hotel Van der Valk Maastricht. Served food and beverages to the guests. Learned to communicate with the kitchen. Developed my skills as a waitress. Improved my self-confidence and gained valuable insights.

Worked in four different departments of the hotel to get an insight into the operations of the hotel. Acquired the practical certificate by working in housekeeping/front office, kitchen and restaurant of Teaching Hotel Chateau Bethlehem and service in the Four seasons restaurant at school. Developed and improved skills during the various practicals. Served food and beverages, promoted wine and beer packages, cleaned rooms, prepared meals, checked in and out guests, managed reservations and welcomed guests. Entrusted with the position of shift leader in the kitchen I delegated tasks, motivated my team and ensured the quality of food leaving the kitchen.

Worked as a cassière. Gained skills in working efficiently and effectively. Learned to act as a member of the team and make a good and welcoming impression. Corrected and improved myself. Learned to deal with cash-handling procedures.

First job in hospitality industry. Worked as Front office employee and waitress. Gained communication skills handled guests complaints, checked in and out guests and managed reservations. Learned to work efficiently and function in a team.

Helped children with subjects they found difficult. Answered questions, assisted in doing homework, clarrified tasks and diagnosed what the problems were. Gained skills in communicating with children.

Represented the students of the gymnasium in the representative advisory board. Negotiated and discussed various topics concerning the school and well-being of the students. Developed skills in negotiating, listening and communicating. Gained insights in the organization and finance of my school.