Executive Summary:• Proven leader in building, growing and guiding distributed CSM, Professional Services, Support and Operation organizations, to create customer success• Successfully scaled the companies worked for; build the culture of thought leadership and fostered innovation as the primary differentiator to create value-oriented engagement for the customers. • Extensive technological background with ability to understand and translate client needs into technological operations.• Specialized in Business-to-Business (B2B) Cloud and SaaS organizationsCORE COMPETENCIES & MANAGEMENT EXPERIENCE• Mapped, improved and maintained customer journey onboarding, support, escalations, renewal and expansion , Defined customer segmentation and created effected processes for High touch, Mid touch and Tech touch customers• Built and lead a team from ground up which serves hundreds of customers and ARR of $50M around the globe• Lead the development and delivery of service offering for Fortune 500 clients around the world. • Developed global eco system with strategic partners for services delivery. Build new service revenue channel of $4M a year, Provide leads/expansion opportunities and Reduce Operations load• Established and managed a multitier 24X7 support team of project managers and technical staff in global sites and locations; defining SLA, customer support and operations work flow processes.• Maintained 95% client retention rate and increased sales revenue. High level of customer satisfaction.