Currently seeking opportunities to utilize knowledge in Information Technology, CompTIA A+, and 10+ years of professional/customer service experience to excel at a Desktop Support Analyst role.• Successfully held roles across departments simultaneously, requiring prioritization of competing tasks and deadlines while mastering a broad set of skills required to operate in the specific industries. • Disciplined professional with proven experience in leading teams to deliver initiatives on-time and on-budget and a zest for solving complex problems. • Currently completing CompTIA A+, continuing to Network+ and Security+.• Enthusiasm for on-time product delivery and outstanding customer service paired with increased profits led to a recognition award in Customer Service, one of only 4 awards per year the department of 250 leaders could achieve.