Client Experience Manager
London, England, United Kingdom
• Ownership of a book of business worth over $1.5m and maintaining of positive client relationships. • Focusing on program growth and strategic thought leadership.• Overseeing day-to-day processes and through tactical execution for some of MI's top UK and Benelux clients.• Requirement capture, project management and scoping custom app solutions per client.• Develop an understanding of technical integrations and how to drive sophisticated content with the use of third parties.• Providing strategic recommendations, to drive 1-1 personalised content through ever-green content, in tactical sends OR in automated journeys.• Conducting Strategic Alignment Sessions tailored to a clients core strategic objectives and mapping these against KPIs to clearly measure success and show value.• Devising a clear A/B test plan to demonstrate success and value. • Presenting to senior stakeholders, decision makers and day to day POCs. • Working closely with the businesses partners to support clients use-cases and to drive sophistication and value.• Working closely with IT teams, web engineers, marketers to deliver personalised visual experiences aligned to their strategies and goals.• Overcoming key challenges and finding solutions.