Ewa Stelmachowska Email & Phone Number

Poznań, Pl

• overseeing and managing the implementation of ethics & complianceprogram (EMEA & LATAM), in particular: AML/CFT, payments regulations, card schemes compliance,outsourcing, whistleblowing, ABAC, etc.;• providing the ethic&compliance executive reports to the seniormanagement;• acting as MLRO for CEE region.

• overseeing and managing the implementation of AML/CFT program,• acting as MLRO.

• overseeing and managing the implementation of ethics & complianceprogram (EMEA), in particular: AML/CFT, PSD2 & card schemes compliance,outsourcing, whistleblowing, ABAC, etc.• providing the ethic&compliance executive reports to the seniormanagement.

• coordination of the AML/CFT projects (eg. AMLV implementation);• designing the internal AML/CFT regulations & conduct trainings for theemployees,• communication with regulators - GIFI (SAR/STR), FSA, NBP.

Poznań, Woj. Wielkopolskie, Polska

• AML/CFT verification of EMEA & global customers,• risk evaluation within given approval levels of EMEA region• designing of operational processes in the field of AML/CFT (in particular theAML/CFT risk class system).

• verification of the AML/KYC processes carried out in the Bank’s branches• transactions monitoring (analysis & STR/SARs reporting),• adjustment of the processes to AML/CFT regulatory requirements (AML IV implementation).

• managing the Bank’s Contact Center (Helpdesk for employees & CustomerCare),• increasing the efficiency of the Communication Center, in particularintroduction of the IVR system and online applications for customers.• developing and maintaining the internal customer service-related standards&procedures • providing executive reports to the senior management

• remote sale of banking products, analysis and evaluation ofloan applications,• increasing the competitiveness of the offer, i.e. introduction of the refferalprogram.

-telefoniczny oraz listowny kontakt z dłużnikami,-negocjacje z dłużnikami,-wykrywanie przestępstw finansowych,-kierowanie umów kredytowych do wypowiedzenia.

Magister (Mgr), Administracja

Postgraduate Degree, Coaching Menadżerski