Ewa W. Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

- Quality manager for Poland : managing work of 2 quality teams (in-house +vendor) in Poland. - LiveOps Lead responsibilities for Global project and execution from Vendor. - Acting as a link between local and global teams. - Assuring cooperation between Ops and LiveOPS.- Coordinating workload of Local Content Creator. - Improving processes and piloting new solutions locally (over 200 tickets raised in less than 2 years)

Rejon Barcelona, Hiszpania

My primary function is to assess the quality of Customer Service Guest Executives/ Specialists phone and non-phone contacts with guest and partners; to provide coaching and feedback to colleagues in order to improve the level of service provided to the customers.Responsibilities :- Auditing the quality of customer service interactions with guests and accommodation partners.- Measuring both successes and developmental areas, providing feedback and coaching.- Taking ownership of customer and partner needs, initiating appropriate solutions and creating action plans to drive development.- Sharing accountability of the qualitative service development of new hires and experienced colleagues.- Using appropriate coaching techniques matching individual needs.- Tailoring both verbal and written communication to any audience.- Working cooperatively with teams, team leaders and managers in order to define areas of development, to set the goals, create action plan and take actions to drive improvement. - Actively liaising with trainers during new hire training to determine and address coaching needs.- Actively participating in team meetings and discussions.

Rejon Barcelona, Hiszpania

- Responsible for providing a great customer service and a personal support to the clients. - Working on client's requests, supporting partners, responding and mediating between international guests and partners to resolve complex issues and complaints via the phone and email. - Navigating different online IT tools and browsers to provide accurate information and follow set processes.- Supporting team and providing feedback to the peers. - Implementation and Quality ambassador in the team responsible for delivering the updates, creating and facilitating presentations, organising meetings.

Barcelona, Catalonia, Spain

- Giving private lessons and helping students to expand their language skills.- Using basic coaching techniques to match individual needs.- Providing accurate feedback to help clients achieve their goal.

Kraków, Woj. Małopolskie, Polska

- Organizing cultural events and conferences, arranging meetings, administrating Facebook account. - Coordinating the work of all of the group members, administering the projects and being in charge of assigning tasks.

Bachelor Of Arts - Ba, Comparative Studies Of Civilisations

Activities and Societies: President of the Student Research Circle in Asian Studies.

Postgrade Studies, Coaching

Erasmus Exchange Program, English Philology

Texts Of Culture

Diploma, Stylist And Mua