• leading and supervising a strong HR team• building and implementing a people strategy - global and local HR projects and processes (including recruitment, AC/DC, on/off-boarding, training, coaching, payroll, bonus system, annual merit increase, resource planning, personnel budget, performance and talent management, succession plans)• providing support as a business partner across the business to foster a culture of high performance, engaged, satisfied and effective teams • managing and executing organizational change• ownership for employee relations management and internal communication• managing the HR budget

• building and managing L&D team of 23 (including 21 Operational Trainers)• creating and implementing wide L&D strategy (e.g. onboarding process, 360-degree feedback, leaders and shift managers academy, talent pool project for team leaders, AC/DC, performance review, training policy)• designing and delivering all onboarding and development tools (e.g. induction plan with checklists, welcome book and welcome leaflet, skills matrix, competency framework, training calendar, post-training evaluation form)• implementing over 2500 warehouse workers in 4 month• identifying training needs and ensuring appropriate development plans, and training programs are in place• implementing e-learning English platform• managing the training budget

• managing a team of 6 sales trainers• analysing training needs and competency gaps• designing and implementing a training strategy• developing training standards and implementing the trainer work model• counselling and mentoring for the management team (e.g. in terms of motivating employees, managing the team, achieving KPI’s)

• designing and delivering leadership and sales training programmes to address training gaps• providing coaching sessions for managers• managing the on-boarding process for the new Field Manager (on the job training)• creating and running webinars and webcasts (group up to 400 Participants)• conducting Assessment Centre sessions

• building and leading the team of 9 Trainers• designing and implementing training and development strategy and policy• providing mentoring sessions for the trainers’ team• supporting recruitment process and development centres• designing and delivering training programmes for a nationwide audience• cooperating with Project Managers and the Management Board

• identifying training needs and ensuring appropriate development plans • designing and delivering onboarding programmes for the sales team• improving quality and quantity of customer service - motivating the team to deliver agreed KPI’s• providing soft skills training for team leaders• implementing 360-degree feedback• creating Team Leaders Academy• providing sales coaching sessions for Call Centre Agents

• analysing training needs and competency gaps• cooperating with HR Managers in planning and reviewing training courses• designing and delivering soft skills training for Store Managers• providing Train the trainer sessions for HR Managers• implementing new customer service principles

• applying for grants and coordinating training initiatives from EU training projects• administrating documentation and project reports• designing and conducting customer service training courses• cooperating with external and internal customers