Ewa Dabrowska Email and Phone Number
Ewa Dabrowska work email
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Ewa Dabrowska personal email
With nearly 20 years of experience in the BPO space, I am a Global Head of Corporate Marketing at Transcom, a leading AI powered provider of customer experience solutions. In my current role, I oversee the corporate marketing function across all regions and verticals. I am passionate about building multilingual and multicultural teams, and delivering exceptional customer service in various industries, such as technology, fintech, retail, travel, and e-commerce. I have set up and managed programs in technical support, customer care, and sales in service, achieving significant results in customer satisfaction, retention, and loyalty across many European markets.I joined Transcom in 2022, after working as a Senior Director of Operations for Eastern Europe at Concentrix. There, I was responsible for the operational excellence, quality, and profitability of the business unit, serving clients from different sectors and markets. I have also completed a postgraduate program at Teichert & Partners, School of Business Trainers, where I enhanced my skills in leadership, communication, and coaching. I am originally from Poland and have worked with international teams for many years. I speak German, English, and Polish fluently, and I enjoy picking on new ventures and learning cultures. When I am not working, I like to travel, cycle, work in my garden, or spend time with my family and friends.
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Global Head Of Corporate MarketingTranscom Feb 2023 - PresentStockholm, Se
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Head Of Sales Central EuropeTranscom Mar 2022 - Dec 2023Stockholm, Se
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Senior Director Operations Eastern EuropeConcentrix Oct 2018 - Feb 2022Newark, California, Us -
Senior Director Operations Eastern EuropeConvergys Apr 2017 - Oct 2018
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Site DirectorConvergys May 2015 - Apr 2017
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Site ManagerConvergys Mar 2014 - Apr 2015
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Site ManagerStream Global Services May 2012 - Mar 2014Eagan, Mn, Us -
Service Delivery ManagerStream Global Services Mar 2011 - Apr 2012Eagan, Mn, UsReporting to Site Director.Key responsibilities:•Service Delivery Management for the portfolio of 4 accounts (direct supervision of 5 team managers, more than 130 multilingual technical support professionals and engineers) – inbound and outbound technical support, customer care and up-selling, B2C (70%) and B2B (30%)•Client/Account Management of the existing accounts – help to the Clients in optimizing of the customer care (front end and back end) processes, consultancy, set up and implementation of the processes. Optimization of the structure of the existing accounts – sales of additional services/seats•Coordination of best practice sharing between the sites on particular accounts – acting as EMEA wide single point of contact against the Client’s representatives.•Business Development in Poland.
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Senior Team ManagerStream Global Services May 2010 - Feb 2011Eagan, Mn, Usreporting to Site DirectorKey responsibilities:•Service Delivery Management for the portfolio of 4 accounts (direct cooperation with 4 team managers, approx. 70 technical support professionals and engineers) – inbound and outbound technical support, customer care and up-selling, B2C (70%) and B2B (30%).•Supportive role on the international accounts to team managers in the other locations (Sofia, Cairo, Mumbai) – acting as single point of contact against the Client’s representatives•Business Development in Poland
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Call Center ManagerLinea Directa Communications Sep 2009 - Apr 2010Zagorje Ob Savi, Sireporting to International Telemarketing ManagerKey responsibilities: •direct management of the team of customer service representatives (200 agents plus middle level management team) – inbound and outbound telesales, telemarketing, profiling and debt collection •execution of B2B and B2C projects•supervision over recruitment, training and sales of CC services•set up and implementation of operational processes in the CC•performing key account management role•building and implementing renumeration strategies for employees•monthly calculation of the employees’ salaries•responsibility for operational and financial performance of the CC •preparation and execution of CC yearly budget -
Senior Project ManagerLinea Directa Communications Apr 2009 - Sep 2009Zagorje Ob Savi, Sireporting to Call Center ManagerKey responsibilities:•direct supervision of telesales team – outbound calls in B2C segment on behalf of company’s Key account (50 agents plus middle level management team dedicated to the project)•recruitment and preparation of the trainings•performing key account management role•responsibility for operational and financial efficiency of the project
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Contact Center ManagerTeleroute, Wolters Kluwer Group Jul 2006 - Apr 2009reporting to Managing Director CEEKey responsibilities: •direct supervision of the multilingual customer service, back office and telesales team in CEE region with internal and external resources (12-20FTEs)•customer base development (acquisition and retention) in CEE •co-creation and execution of customer service, customer development, pricing, sales and debt collection policies •set up and implementation of operational processes in CEE•searching for external service providers throughout CEE (call centers, media providers)•negotiating SLA’s with external service providers •coordination of telesales campaigns•on-site visits at customers’ locations, supporting KAM activities•billing and invoicing of existing customer base•recruitment and training of employees and at external call centers•administration of call center platform and IT infrastructure in location, performing local IT helpdesk role•participation in Talent Management Program of Wolters Kluwer Group
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Team SupervisorArvato Services, Bertelsmann Group Dec 2004 - Jun 2006Gütersloh, DeReporting to Call Center ManagerKey responsibilities:•direct responsibility for KPI management for inbound and outbound hotlines •co-management of a group of multilingual hotline agents (around 80 German speaking and 6 Hungarian speaking) •recruitment •volumes forecasting •shift planning •creation, implementation and execution of motivating system for CC in Szczecin
Ewa Dabrowska Skills
Ewa Dabrowska Education Details
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Sgh Warsaw School Of EconomicsInternational Economics -
Teichert & PartnersSchool Of Business Trainers
Frequently Asked Questions about Ewa Dabrowska
What company does Ewa Dabrowska work for?
Ewa Dabrowska works for Transcom
What is Ewa Dabrowska's role at the current company?
Ewa Dabrowska's current role is Discover the brilliance behind next gen CX! Sales and Marketing Leader at Transcom.
What is Ewa Dabrowska's email address?
Ewa Dabrowska's email address is ew****@****gys.com
What schools did Ewa Dabrowska attend?
Ewa Dabrowska attended Sgh Warsaw School Of Economics, Teichert & Partners.
What skills is Ewa Dabrowska known for?
Ewa Dabrowska has skills like Bpo, Technical Support, Crm, Call Center, Management, Call Centers, Training, Change Management, Business Development, B2b, Long Term Customer Relationships, Team Management.
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