Elise Wade Email & Phone Number

United States

• Successfully managed daily business office operations & improved office operations by consistently monitoring & updating company policy & procedure, managing and projecting profitability, and hiring & training capable staff. • Created and analyzed company reports using Excel, Word, and PowerPoint monitored trends & patterns to identify business opportunities within the organization. • Ensured positive associate engagement and associate development through timely and effective feedback, which included individual meetings, file reviews, performance management, and managing the Annual Performance Review (APR) process.• Promoted to trainer/mentor for new associates, provides motivation & on the job training for new associates. • Demonstrates a keen understanding of basic accounting principles and Profit & Loss (P&L) management, resulting in achievement of revenue & customer satisfaction goals. • Utilizes excellent customer service and relationship building skills to resolve customer and employee issues quickly, promoting engagement & satisfaction.

Washington Dc-Baltimore Area

• Management of team and processes associated with vehicle production and servicing• Utilizes reports, analyzes information and monitors trends to identify opportunities in the business• Displays financial responsibility through P&L management• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience• Interviews, hires, trains, and promotes associates to support Service Operations and company growth• Serves as member of senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to team• Champions and implements both company and store initiatives for consistent execution and procedures• Resolves customer and associate issues• Facilitates and participates in meetings and conference calls• Associate Development