Eric Waggoner Email & Phone Number

Lilburn, Ga, Us

Lilburn, Ga, Us

Alpharetta, Georgia

Atlanta, Georgia

Tucker, Georgia, United States

-Lead the facility in the adoption and disciplined use of a clearly defined, well-documented, and systematic commercialization process for implementing change into plant processes for new product launches and product process redesigns. -Lead the process of moving from a quality control minded organization to a quality assurance minded organization. -Lead and facilitate the facility in consumer and customer complaint resolution and reduction activity across the enterprise. Lead activities that empower, engage, and involve operators with the information and tools for continuous improvement in facility manufacturing processes. -Provide the means for incorporating the necessary tools, equipment, and methods into the new and existing processes aimed at continuous improvement. -Lead and support the achievement of plant operations quality goals. Employ Quality management systems, TPM and Continuous Improvement to place Quality at the heart of the organization.

Greater Atlanta Area

- Global Business Process Manager for Quality Management; Single Point of Contact for SAP Quality Management Subject Matter Experts across all CSM plants, hosting monthly calls to ensure cascade and escalation channel.- Keeper of SAP Quality Management Process Documents, as well as training documentation. - Provide and assess SMEs against QM skills matrix to identify skills gaps and provide training to close skills gaps. - Closely work with ITBP for QM to ensure system developments are properly tested and communicated. - Lead and facilitate Business Process Improvement team meetings to ensure projects are on track and obstacles are removed timely. - Involved in business-wide projects for Business Process improvements across Supply Chain.

Greater Atlanta Area

As part of the global OPEX team, this position is particularly focused on integrating the companies quality functions into the everyday operations of our manufacturing sites through business process improvement projects.Creating, coordinating and delivering EDGE training globally.- Building capabilities across Local and Regional Operational Excellence community to embed and sustain methodologies.- Organizing and conducting EDGE Assessments as planned. - Created Focused Improvement training and methodology for productivity projects to provide templates and standardization across plants.

Greater Atlanta Area

Work with global quality team over 29 plants. Act as a liaison between plant and sales organization for complaint resolution. Build and report company complaint metrics to senior management teams.-Developed and produce reports on quality metrics for Europe and North America reports include safety, off-quality, and complaint metrics.-Held plants accountable for correct root cause analysis and closing out complaints timely.-Developed and strategize where to focus plant efforts for quality improvements.-Audited plants to food safety standards and verify, document, and communicate audit results.-Audited company co-packers to GFSI standards

Tucker, Ga

Customer Care SpecialistManage customer complaint system and process for 12 plants. Act as a liaison between plant and sales organization for complaint resolution. Build and report company complaint metrics to senior management teams.• Analyze complaint data for trends of key customers and plants.• Manage customer complaint management system for CSM corporate.• Reduced number of complaints at icing plant.• Assist with complaint investigation and corrective actions.• Assist corporate quality and plant quality managers in resolving quality issues.• Created training presentations for sales, plant quality, and upper management on complaint process.• Provide ongoing support to plant for BRC audit and GMP audits.• Developed the revision and implementation of quality claims process.• Developed the revision of and implementation of new complaint policy

Tucker, Ga

• Managed day to day Quality department operations for three different plants when supervisor was on leave.• Assisted with day to day business decisions of quality – i.e. manage aged inventory, reworked products• Performed internal audits and follow up - i.e. metal detection, glass audits, locker inspections, GMP audit.• Managed/performed shelf-life and micro-testing.• Passed 3 BRC audits with “A” grade.• Gave tours and lead presentations for customers at plant.• Planned quality meetings with technicians.• Managed the supply quality of ingredients coming into the plant by reviewing for food safety.• Performed mock recalls for traceability within 4 hours.• Experienced with document control• Effectively built rapport among other employees to fix inventory issues and achieve quality goals.• Trained over 10 technicians on quality programs, customer requirements, and daily operations.• Wrote and edited Standard Operating Procedures for quality department.• Led continuous improvement team for cookie defects.

Tucker, Ga

Successfully monitored and reviewed the inspection of daily quality control activities for incoming materials, work in-process, and final inspections and testing of finish products, to meet specification and quality standards.• Provided leadership for new technicians through successful training.• Strong understanding of Food Defense, Allergens, and GMPs.• Appointed to Safety team December 2010.• Respond to quality issues quickly and effectively to prevent products from going on hold.

Master'S Degree, Leadership Development

Activities and Societies: Food Bank

Bachelor'S Degree, Intercultural Studies

Activities and Societies: Theta Delta Kappa, Intramural Sports

Food Science And Technology