Eric Waggoner Email & Phone Number

Lilburn, GA, US

Alpharetta, Georgia

Atlanta, Georgia

Tucker, Georgia, United States

-Lead the facility in the adoption and disciplined use of a clearly defined, well-documented, and systematic commercialization process for implementing change into plant processes for new product launches and product process redesigns. -Lead the process of moving from a quality control minded organization to a quality assurance minded organization. -Lead.

Greater Atlanta Area

- Global Business Process Manager for Quality Management; Single Point of Contact for SAP Quality Management Subject Matter Experts across all CSM plants, hosting monthly calls to ensure cascade and escalation channel.- Keeper of SAP Quality Management Process Documents, as well as training documentation. - Provide and assess SMEs against QM skills matrix.

Greater Atlanta Area

As part of the global OPEX team, this position is particularly focused on integrating the companies quality functions into the everyday operations of our manufacturing sites through business process improvement projects.Creating, coordinating and delivering EDGE training globally.- Building capabilities across Local and Regional Operational Excellence.

Greater Atlanta Area

Work with global quality team over 29 plants. Act as a liaison between plant and sales organization for complaint resolution. Build and report company complaint metrics to senior management teams.-Developed and produce reports on quality metrics for Europe and North America reports include safety, off-quality, and complaint metrics.-Held plants accountable.

Tucker, GA

• Customer Care SpecialistManage customer complaint system and process for 12 plants. Act as a liaison between plant and sales organization for complaint resolution. Build and report company complaint metrics to senior.
• Analyze complaint data for trends of key customers and plants.
• Manage customer complaint management system for CSM corporate.
• Reduced number of complaints at icing plant.
• Assist with complaint investigation and corrective actions.
• Assist corporate quality and plant quality managers in resolving quality issues.

Tucker, GA

• Managed day to day Quality department operations for three different plants when supervisor was on leave.
• Assisted with day to day business decisions of quality – i.e. manage aged inventory, reworked products
• Performed internal audits and follow up - i.e. metal detection, glass audits, locker inspections, GMP audit.
• Managed/performed shelf-life and micro-testing.
• Passed 3 BRC audits with “A” grade.
• Gave tours and lead presentations for customers at plant.

Tucker, GA

• Successfully monitored and reviewed the inspection of daily quality control activities for incoming materials, work in-process, and final inspections and testing of finish products, to meet specification and quality.
• Provided leadership for new technicians through successful training.
• Strong understanding of Food Defense, Allergens, and GMPs.
• Appointed to Safety team December 2010.
• Respond to quality issues quickly and effectively to prevent products from going on hold.

Master'S Degree, Leadership Development

Activities and Societies: Food Bank

Bachelor'S Degree, Intercultural Studies

Activities and Societies: Theta Delta Kappa, Intramural Sports

Food Science And Technology