•managed a portfolio of 600 non- routine customer accounts•established administrative and financial procedures to obtain a maximum VAT refund for post- cooperation customers•worked with customers in developing reachable payment agreement •increased prepayment returns effectiveness by 30% compared to the same period in the prior year•effectively supported Finance department with tax refund allocations •streamlined team operations by introducing translation process•served as liaison between the team and the project management department

•provided VAT refund services for Polish companies operating in international transport•administrated 400 customer accounts•timely submitted VAT refund claims using SAP and MSOffice•built and maintained professional working relations with relevant local tax authorities•positively resolved customer complaints •translated Polish legal documents•provided effective monitoring of changes in legislation and markets

* coordinated the transport of goods from warehouse to customers• dealt with customs enquiries and procedures* invoices, documents and purchase orders administration* supported in the conduct of the office work and general management matters

*provided banking assistance to bank customers in handling their deposits and payments*verified and inspected loan documents and customer credentials*effectively promoted and sold banking products and services to customers*liaised between banking personnel and customers