It Project Manager
Current*Lead and manage project planning and coordination efforts, ensuring alignment with business objectives and strategic goals*Foster transparent and effective communication with stakeholders, delivering regular updates and reports that highlight project progress, budget adherence, and SLA compliance.Oversee the daily activities of cross-functional teams, ensuring seamless collaboration and the successful delivery of projects on time and within scope*Implementation of a Project Management Office (PMO) and the integration of project management tools, optimizing workflows and increasing team efficiency*Produce reports and analyses for senior leadership, providing insights on project status*Maintain comprehensive documentation of operational processes to ensure consistency, accuracy, and knowledge sharing across teams*Play a role in service planning and customer satisfaction initiatives, ensuring the delivery of high-quality services that exceed client expectations*Ensure service quality, profitability, and compliance with established SLAs, while continuously seeking opportunities for improvement*Uphold processes, and methodologies to maintain consistency and drive operational excellence*Strengthen client relationships through proactive engagement and active participation in both pre- and post-sales processes, ensuring customer satisfaction and long-term partnerships*Collaborate with technology partners