Oversee a Divisional portfolio looking after Claims Operations including Claims Investigations, Third Party Indemnities & Liabilities, Assessing, Towing Logistics, Procurement, Salvage as well as the Claims Repair Management.• Reduced claim approval rate by 12% and achieved additional savings of $2.3m over 18 months by developing a team of specialist decision makers, improving processes and implementing system enhancement projects.• Reengineered Workflow Strategy that reduced claim turnaround time by 61% over a 3.5 year period across all claim types, resulting in a 9x improvement in efficiency and a reduction in total headcount required for scale. • Initiated projects involving AI for damage assessment and integrating telematics into underwriting and claims operations.

District International focused on User Experience Design, Product Development, and Marketing Services. Plugging in at various points along the Product Development lifecycle depending on customer need. As one of three directors, I Managed all internal projects for clients, client engagement, strategic marketing specialist as well as financial services SME for product design.• Led over 20 successful technology projects in Fintech, MedTech and Construction Technology. • Offered Strategic, Digital, Creative and PR Services to new and retainer clients in industries including Fintech, Medical, MedTech, Finance, Professional Services, Logistics, IT Services and Construction.• Development of a browser and mobile responsive Fintech application for the largest Bond Originator in Southern Africa. End to end solution focused on Sales, CRM and Document Management for Mortgage Industry called WeApply. • Provided research and UXD expertise to award winning Medical Technology Company, HearX for their Lexie product. Won the pitch to lead the marketing and sales launch into the US and UK during 2020, managing a $5m launch budget.• Completed a comprehensive UX review of the T-Systems implementation for Netcare Medical Group with recommended remedial actions. • Created line of business software for CYNC Solutions, with whom District International created the Sage My Business Online platform in Southern Africa. The software alleviates accounting and audit inefficiencies in the SME accounting space.

Member of the executive team tasked with the overall growth of the business through acquisition, product development system development, marketing and sales. • Prepared a comprehensive development plan for 64 primary schools, 5 high schools by 2023 including budget, developmental milestones, programs, projects and financial projections.• Developed an innovative model for financial transformation of the property portfolio, raising $15.5m capital to overhaul the existing school’s infrastructure within the confines of the financial model. • Scoped and executed projects for the implementation of Salesforce CRM, Paycycle, Sage ERP as well as a Scholar Enrolment Application.• Developed a comprehensive brand and marketing strategy for the group, delivering 65 000 annual leads, on a tight budget using a variety of channels including Digital, Direct, Social, Print, SEO and Direct Selling.• Delivered operational and technology infrastructure for an outbound call center, growing revenues 108% from $3.5m to $7.3m during 2017.• Established a project management office (PMO), resulting in 40% reduction in project implementation times and aided the organization to scale rapidly, achieving over 100% year on year growth.• Began a Business Intelligence Function with Reporting Dashboard for 5 Business Units, utilising Microsoft Power BI.• Executed an Automated Reporting project for Educators, saving 3000 Human Capital Hours for the Group annually.• Directed the entire spectrum of Property Programs, including 11 expansion and refurbishment projects and the opening of 4 new schools with a budget of $20m.• Redeveloped the Property component of the Schools Product to deliver at scale and within budget, resulting in the lowest development cost model in the sector, 25% lower than competitors.

Led 120 employees over three functional levels with a $15m budget per annum. The role involved the full spectrum of banking operational activities with a strategic focus on growing the business in higher income markets. • Generated 329%, profit growth, 21%s sales growth and 60% fee income growth, by analyzing financial and sales performance, leadership and addressing the operational gaps. • Promoted 4 times in under 2 years due to outstanding performance and organizational impact, from Branch Manager In Training, Branch Manager, Change Manager and finally to Regional Manager. • Team leader for a $17m million project delivering a new banking system and sales training, to over 8000 employees nationwide.