• Managing end-to-end processes from bid registration to submission, ensuring compliance and orchestrating outcome analyses for continuous improvement• Coordinating high-performance bid teams, assesing work volume and streamline resources to maximize efficiency and excellence.• Elevating bid content through meticulous review, editing, and advisory roles to ensure compliance, coherence, and compelling responses.• Serving as the central point of contact between our company and clients, I excel in coordinating seamless communication, meetings, and clarification processes.• Steering go/no-go decisions to align pursuits with strategic objectives, ensuring our bids are on target for success.• Efficiently managing a centralized content library and boilerplate materials.• Ensuring the relevance of reusable content, keeping it current for seamless integration into bids.• Identifying and providing previously successful content for reuse in optimizing bid responses.

● Conducted compliance checks such as reviewing contracts, insurance policies, data protection policies, modern slavery statements and policies, GLAA licences on 30+ suppliers and umbrellas● Processed 1000+ right to work checks; Passports, ID cards, EU Settlement Status, ESC, DBS checks etc● Communicated with 50+ suppliers/external vendors● Checked that submitted documents are current and up to date on daily basis● Managed 500+ new starters and preparing each person documents for registration● Answered and made 50+ email and phone queries a day● Supported the team with any administrative tasks and chased missing documents on daily basis● Dealt with 10+ reference requests a week (maternity cover)

● Managed customer's information and 10+ contracts adhering strictly to GDPR and FCA regulations on daily basis● Sold products, services and propositions that meet legitimacy and customer's needs attaining at least 90%+ of personal and company sales targets each month● Solved 10+ customers inquiries a day and dealt with complaints in person and over the phone

● Filled and maintained documents on daily basis● Undertook basic bookkeeping tasks, invoices, checks and operated office machines day-to-day

● Achieved store's weekly targets, prepared weekly reports● Organized and distributed staff schedules every 2 weeks● Managed 4 retail staff, among which included people working on the floor, and the cashiers● Dealt with 15+ enquiries and complaints, monitoring customer service daily

● Prepared and served food and drink, in accordance with the health and hygiene regulations● Served 200+ customers weekly● Organized the storeroom twice a week

● Maintained quality service by enforcing quality and customer service standards.● Analysed and resolved quality and customer service problems, responding to customer complaints andcomments on daily basis● I was responsible for opening and closing the shop, banking and money handling● Maintained employee work schedules, making orders, paperwork and stock control twice a week● Led the team of 4 to meet the organisation's expectations