Ewan N. Email & Phone Number

Edinburgh City, Scotland, United Kingdom

Dundee

• Most recently I have been working for a Dundee-based company that creates bespoke Customer Relationship Management programs and call centre solutions for a range of clients. My chief role at the company is to lead a.
• SQL and Data Management
• Front and Back-end Development - HTML, CSS, Javascript
• API Integration - JSON, XML, cURL
• Interaction and UI design and Information Architecture
• Agile Environment. Achievements:

Leipzig, Saxony, Germany

• Working in Germany, providing technical support for the US Department of Defence for a number of military bases throughout Europe, Africa and Asia. Triaging tickets relating to connectivity and network issues, active.
• Deployment, support and maintenance for networks, telephony, hardware and software
• API querying and data management (JSON, XML, cURL)
• Permission management.Achievements:
• Reprogrammed the internal ticketing system and created grouping types and new filters to streamline the process and improve productivity within the team.

Perth, Scotland, United Kingdom

• Serving residents of the Perth and Kinross Council area, my role was to assist the service users with their finances for any ongoing or upcoming care needs and supporting them with applying for eligible benefits that.
• Networking and building relationships with internal and external stakeholders such as social workers, carers, family members of the service users, care homes, the police, Citizen's Advice Bureau and medical professionals
• Knowledge of the benefit system and application processes.Achievements:
• The team was nominated, and came 2nd place, in the council awards due to consistent high levels of performance and excellent feedback from service users.

Dundee, Scotland, United Kingdom

• Working in the helpdesk onsite in an office environment - I was tasked with troubleshooting and solving connection and network issues, whilst also performing system updates and regular computer hardware and software.
• Network and connectivity
• Hardware maintenance
• Software updates
• Permission management and Active Directory
• SQL and Database Management

Glasgow, Scotland, United Kingdom

• Working for the world's largest commercial real estate information company in a team that focused on the collating and analysing of data and metrics generated from a newly created application. Selecting suitable.
• Data gathering, analysing and processing using SSMS and SQL
• Quantitative data collections and analysis
• Employing trusted users to beta test and having regular meetings with them to extrapolate useful information
• Iterative design reviews
• Presenting results and required changes to the development team

Glasgow, Scotland, United Kingdom

• Working in the IT department of a contact centre. In this role I was tasked with troubleshooting and solving connection and network issues, whilst also performing system updates and regular computer hardware and.
• Network and connectivity
• Hardware maintenance
• Software updates
• Permission management and Active Directory
• SQL and Database Management

Master'S Degree With Distinction, Information Technology

Bachelor Of Science - Bs, Audio And Multimedia Technology