Ewan N. Email & Phone Number

Edinburgh City, Scotland, United Kingdom

Dundee

Most recently I have been working for a Dundee-based company that creates bespoke Customer Relationship Management programs and call centre solutions for a range of clients. My chief role at the company is to lead a team in supporting and maintaining the databases and systems of all existing customers, assisting clients with tasks ranging from simple access requests and minor user computer issues, right through to large data migration or manipulation projects and API integration. Additionally, I analyse the requirements, and project manage the set up, of all new clients – liaising with stakeholders to establish their business needs before building them a bespoke solution.• SQL and Data Management• Front and Back-end Development - HTML, CSS, Javascript• API Integration - JSON, XML, cURL• Interaction and UI design and Information Architecture• Agile Environment. Achievements:• Grew the business by consistently, and successfully, launching new clients through being able to translate their requirements into finalised designs.

Leipzig, Saxony, Germany

Working in Germany, providing technical support for the US Department of Defence for a number of military bases throughout Europe, Africa and Asia. Triaging tickets relating to connectivity and network issues, active directory and system permissions, as well as solving hardware and software issues and utilising Python for data analysis and visualisation. • Deployment, support and maintenance for networks, telephony, hardware and software • API querying and data management (JSON, XML, cURL)• Permission management.Achievements:• Reprogrammed the internal ticketing system and created grouping types and new filters to streamline the process and improve productivity within the team.

Perth, Scotland, United Kingdom

Serving residents of the Perth and Kinross Council area, my role was to assist the service users with their finances for any ongoing or upcoming care needs and supporting them with applying for eligible benefits that they were missing out on. On occasion I'd be granted financial Power of Attorney for service users who had nobody else to assist. • Networking and building relationships with internal and external stakeholders such as social workers, carers, family members of the service users, care homes, the police, Citizen's Advice Bureau and medical professionals• Knowledge of the benefit system and application processes.Achievements:• The team was nominated, and came 2nd place, in the council awards due to consistent high levels of performance and excellent feedback from service users.

Dundee, Scotland, United Kingdom

Working in the helpdesk onsite in an office environment - I was tasked with troubleshooting and solving connection and network issues, whilst also performing system updates and regular computer hardware and software maintenance.• Network and connectivity• Hardware maintenance• Software updates • Permission management and Active Directory• SQL and Database Management• Ticket management.

Glasgow, Scotland, United Kingdom

Working for the world's largest commercial real estate information company in a team that focused on the collating and analysing of data and metrics generated from a newly created application. Selecting suitable candidates for beta testing and communicating what we required from them with the end goal of improving the applications usability in the field. Analysing and parsing the quantitative data and making decisions to improve the application's usability based on it, before presenting findings via presentations, guides, charts and wireframes to the development team and other stakeholders. • Data gathering, analysing and processing using SSMS and SQL• Quantitative data collections and analysis• Employing trusted users to beta test and having regular meetings with them to extrapolate useful information• Iterative design reviews• Presenting results and required changes to the development team • Creating documentation to document timelines and ensure accountability.

Glasgow, Scotland, United Kingdom

Working in the IT department of a contact centre. In this role I was tasked with troubleshooting and solving connection and network issues, whilst also performing system updates and regular computer hardware and software maintenance.• Network and connectivity• Hardware maintenance• Software updates • Permission management and Active Directory• SQL and Database Management• Ticket management.

Master'S Degree With Distinction, Information Technology

Bachelor Of Science - Bs, Audio And Multimedia Technology