Ewan Fair Email & Phone Number

- Oversee Portfolio Functions, driving consistency and high quality of reporting and leading on Planning and Benefit Management within Digital Connectivity- Support Portfolio and Programme Management Office to shape and drive consistency of standards.- Support the Portfolio in maintaining a wide range of artefacts to a high standard.- Lead analysis work in relation to key Portfolio functions, providing informed insights and advice for stakeholders across programme delivery- Build strong, effective and credible working relationships with PMO colleagues, Programme colleagues and the wider Portfolio.

- PMO Project Lead driving the successful implementation Programme standards and procedures within Scaled Agile Delivery Teams- Lead stakeholder engagement and challenge across a complex Programme at all project levels through strong, credible working relationships with Product Delivery Teams (i.e. Service Managers, Product Owners and Product Leads), Central PMO and wider Programme stakeholders.- Lead on applying and ensuring quality project management in order to support Product delivery.- Lead role in directing and providing high quality input to the development, scrutiny and maintenance of a wide range of project documentation including risk, planning, assurance and reporting. - Project plan production, maintenance and active management of milestones via Microsoft Project and Jira- Coordinating and drafting support for Business Cases, Strategy Documents, Funding Requests - Support development of Change Requests (CRs), facilitating input and ensuring quality CRs across the Service area in line with Programme standards and processes.- Lead on reviews and updates of Governance dashboards, seeking input from service teams and ensuring accurate and quality entries to all product roadmaps and reports.- Management of RAID logs and ongoing engagement with Service teams to monitor, update and escalate

Scotland, United Kingdom

- Project, programme and portfolio data analysis - Project Support for Capital projects ranging from £0-£5m+- Governance Report writing for NHS Boards and Government Boards- Identifying and implementing project best practices through creation of a PMO- Creating and maintaining ISO9001 processes- Leading the implementation of a portfolio management office using Smartsheet for project tracking and resource management - Leading work on implementation of a Common Data Environment (CDE) within NHS Tayside

Scotland, United Kingdom

- Rejoined STA in a BA/PM voluntary role- Project Manager supporting local authority and Community Council uptake in digital technology and online engagement

- Supporting the STA Triage team with project initiation requests from customers- Documenting project requirements- Managing multiple project needs at one time- Resourcing relevant skill-sets for project requests- Leading an internal "Homebrew" project through initiation Sprints using Jira and Confluence

Christchurch

- Career consultancy sales role engaging with multiple candidates looking to change role into Project Management or IT roles and selling appropriate training solutions and certifications based on their job need- With multiple leads from APAC regions, this required effective daily planning to ensure maximum reach and success; achieving in excess of 100% v target each month- Regularly exceeded KPIs within the organisation and demonstrably delivered to best practices- Monthly sales reports were created to detail success, lessons learned reported to act on and measurable objectives set for following months

Australia And New Zealand

- Enhanced interpersonal skills such as; communication, confidence, management and organisation- Added new project management skills and certifications (i.e. Prince2 Practitioner & Agile Practitoner)- Worked in 5 roles in the hospitality industry as bar and food staff roles. This included; - Leading and training staff - Upselling of products, high standards of customer service and excellent product knowledge - Bar, Food Running, hosting/table service, bussing and Stock management

Glasgow, United Kingdom

- Working for the largest UK professional training company, responsible for targets of up to £500,000 in a fast-paced target driven environment- Main role as NHS Account Manager working closely with various departments and regions across Scotland and required excellent understanding of the structures and strategies of each health board and departments- Focus on strategic planning and development of an allocated account base to grow sales on a yearly basis; this included SWOT analysis and detailed account planning and analysis to develop effective sales strategies- Understanding of key project management frameworks (Agile and Waterfall), IT technologies (Digital Transformation/Cloud/Automation), Service Management (ITIL) principles and learning and talent mapping - Role included working with public sector and corporate clients in established account bases as well as with new business opportunities.- Involved in establishing project best practice training for multiple clients and their stakeholders- Engaging with multiple business stakeholders to support organisational learning and development needs- Daily engagement with delegates, managers and senior business stakeholders - Success in lead generation, winning new business and sustaining existing clients - Report creation work in managing areas such as client spend reports, training course reports and feedback reports alongside using CRM and MS Office tools to map out client needs and detail interactions.- Key skills developed include; sales, leadership, communication, business strategy, project delivery, ITIL, Prince2, Report writing, Administration, account management, negotiation skills, conflict resolution, financial awareness, critical analysis, competitor analysis, presentation skills , dealing with competing demands, stakeholder engagement, dealing with sensitive client information, IT Skills

Glasgow, United Kingdom

Glasgow, United Kingdom

- Progressing from customer retention adviser where I was dealing with inbound customer complaints for Sky TV, Phone and Broadband cancellations, I was promoted within my first year to an accredited trainer position.- In this role, I was responsible for managing new staff teams of up to 16 staff, training them for their first 3 weeks within the organisation before passing teams onto new management on the live call floor- I was also responsible for delivering training to groups of existing staff on up-skills/roll out of system changes, often which had to be approached in differing ways as existing staff could often be reluctant to change- Working in a target driven environment, measured in; net promoter score (NPS), staff attrition rates, account retention, quality and compliance- Key skills developed in role included; training delivery, communication, leadership and management, influencing, negotiation, customer service, sales, organisational skills

Glasgow City, Scotland, United Kingdom

- Customer retention role working on company's Sky campaign. -Working in a target driven environment, measured in; net promoter score (NPS), staff attrition rates, account retention, withing quality and compliance frameworks. - I was also involved in the "Eventful" delivery team; helping to promote upcoming staff events and carrying out administrative duties with regards to recording payments.

Glasgow, Scotland, United Kingdom

Working with children from underprivileged areas of Glasgow to encourage and promote further education and university learning from a young age.

Role involved attending meetings, feeding back relevant information to students and raising underlying student issues with lectures and members of staff.

Calling campaign for GCU's Caledonian Club to increase donations by contacting Alumni students to raise awareness

Managed a team of up to 8 individuals on a daily basis in a direct sales - door to door - marketing company. Helped run sales impact meeting to develop differing aspects and skills to enhance employee performance. Set team goals and targets and motivated team performance in commission only role.

Bachelor Of Science (Bsc), Psychology

Activities and Societies: Psychology Student Rep, Student Leaders Award, Radio Caley, Caledonian Club, Routes for All, Student Mentor

Education record