Ewan Innes Email & Phone Number

Newbury, Ma, Us

Newbury, Ma, Us

Responsible for all technology infrastructure and implementations. Provide project management and/or support on client projects with data needs.

Consultant providing support and assistance with all aspects of the architecture, design, configuration, implementation and integration of on-premise (Endeca and ATG) and cloud based (Legacy and OSF) customer ecommerce needs.• Advise on and implement technical solutions to support customer ecommerce needs across multiple platforms, industries, languages and countries.• Work directly with customers and product support to resolve issues and advise on future goals and plans.• Work directly with the sales, product, support and project delivery teams to drive product improvements to meet customer needs

• IT liaison and IT owner for external web presence including but not limited to brand and corporate web sites, eCommerce initiatives and overall architecture• Liaison to Brand Marketing Groups (Dunkin’ Donuts and Baskin Robbins) and approved Vendors.• Provide technology leadership on web, eCommerce and loyalty systems while driving leading trends to help deliver applications to drive the brands• Review and update the web standards for sites including a future vision for mobile technologies in the portfolio

Responsible for establishment of IT Service Management practices in the Dunkin' Brands Retail environment.

Managed newly created department responsible for the vendor relationships for our external web hosting, in-store WAN networks, e-learning environment and payment processors.

Managed newly created department responsible for internal and external Data Center operations, UNIX and Oracle Systems. Worked with our vendors to deliver reliable hosting and ensure available capacity by planning and managing the hosting environment. Provided direct customer support and daily operations, planning and analysis on core infrastructure.

Provided direct customer support and daily operations, planning and analysis on core infrastructure. Developed and maintained formalized documentation (policies, procedures, diagrams, engineering specifications, etc.) to ensure business continuity and smooth operations. Prepared professional engagement documentation and served as a relationship manager for selectively sourced vendor partners monitoring their adherence to mutually agreed upon Service Level Agreements, Maintenance Contracts and Statements of Work to ensure the highest quality service was being provided. Facilitated business improvement by resolving business issues to potential technological solutions

Served as an in-house consultant, providing overview, insight and fact-based direction on all aspects of the design, infrastructure, security, deployment and hosting of applications and websites delivered to the company. Consulted on and assisted in determining the most effective use of technology, design and architecture. Through engaged consultation with peers and the industry, delivered and enforced application development and security standards and guidelines. Managed our outside hosting vendor to deliver reliable hosting and ensure available capacity by planning and managing the hosting environment.

Served as the in-house consultant for business groups and determined the best use and design of web applications and internal and external websites. Worked with the business and vendors to ensure organizational web sites met the established Enterprise web standards and guidelines. Oversaw and managed outsourced vendors in developing, deploying, and hosting major web applications and sites. Developed web standards and guidelines for the Enterprise and then audited web sites to ensure standards and guidelines were followed. Managed our outside hosting vendor to deliver reliable hosting and ensure available capacity by planning and managing the hosting environment.

Member of internal application development team, initially responsible for development and support of internal custom Oracle applications and then later entirely responsible for web application development.Designed, built and implemented self-service web applications to enable Franchisees to:Report their retail sales and pay the related royalties electronically.View their A/R details and select invoices and credits to be processed. View and enter their monthly P&Ls for submission to ADQSR corporate.Internet and Telephone Ordering System to serve Baskin Robbins franchisees.Worked with our outside hosting vendor to deliver reliable hosting and ensure available capacity by planning and managing the hosting environment.

Responsible for the day to day management of the Corporate Store Database and ensuring data integrity and smooth flowing of systems & practices as well as carrying out pyramid and PC# maintenance and the creation of ad-hoc reports for field employees.

Responsible for coordination of Product Marketing team activities and management of campaign processes.Coordinated the marketing launch of bagels to 3000+ Dunkin' Donuts storesManaged franchisee reimbursement & data collection process for bagel launch campaign

Responsible for all administrative tasks associated with Product Marketing teamTracked individual and project budgets.Collected marketing data and prepared reports.Prepared presentations.Coordinated project team activities.