Oversee a portfolio of apartment home communities with various asset types including mid-rise, high rise, and garden style. In this role, I lead a team of general managers and community managers towards exceeding budget expectations by driving revenue, managing cost and expenses, attain top customer service goals as measured by NPS scores, people development as measured by associate performance, retention, and satisfaction. As part of the residential services team, I collaborate with various departments within the organization including maintenance, asset management, construction, development, risk management, revenue management, legal, human resources and others in pursuit of driving operational excellence in stabilized communities, identifying acquisition opportunities, and new development opportunities.

Oversaw the largest markets in BridgeStreet North American Operations portfolio. In this role, I led two distinct teams in two distinct markets among them sales leaders that generate demand for our markets and our operational team that executes on serving our clients and guests after the business is booked. I had full P&L responsibility. Provided guidance and direction for sales leaders in pursuit of generating revenue for our markets through acquisition of new business revenue from new clients and growth of existing revenue from existing clients. Our target clients are in every industry. We offer hotel alternative solutions for long term extended stay of 30 days or more in professionally managed service apartments strategically located in areas ideal for our client’s needs for their purpose of relocation, projects, interns, consulting work, insurance housing, and more. Operational oversight included managing through my operational leaders which includes Leasing Manager, Operations Manager, Reservation Manager, Guest Experience Manager, and House Keeping Manager. Our mission in operations is to facilitate the highest level of client and guest experience while also achieving maximum occupancy, managing existing and acquiring new inventory, and managing all aspects of client and guest experience including apartment readiness for occupancy, maintenance for down units, partner and vendor relationships, and securing payment. • Recorded the highest Net Operating Income in the market’s 20 year history by over 21% driven by ADR growth and cost cutting initiatives • Achieved ADR growth of 18% through improved rate management, re-negotiating large scale contracts, and implementing rate compliance initiatives. • Reduced SG&A expenses by 14% by reorganizing work flow and improved productivity of guest services team.

As Regional VP of the Greater Washington D.C region of Enterprise Holdings I wore a lot of hats. I directly led a team of 12 high performing middle managers across the full spectrum of Finance and Accounting, Human Resources, Talent Acquisition, Risk Manager, and 7 Area Rental Managers. Organizationally I was responsible for setting the vision, goals and together with my team we created and executed strategic and tactical initiatives to achieve desired outcomes. • Awarded Presidents Award for overall performance excellence in customer service, growth, and profitability• Awarded two Exceptional Achievement Awards for Business Rental Sales including FY 2015 earning #1 in the world out of 153 regions and groups combined• Achieved 59% increase in total revenue during tenure• Achieved 70% increase in profits during tenure

Directed the NYC Market operations of 30 locations with over 185 employees including 5 Area Manager direct reports. Guided front-line sales leaders to achieve 10% annual revenue growth amounting to $68M in annual revenue and over $11M in annual profits.• Awarded Two President’s Award for overall performance excellence in customer service, growth, and profitability• Award Two Exceptional Achievement Awards for overall performance in customer service, growth, and profitability• Nominated and earned company-wide award for “Always Raising the Bar”

Managed 5 locations in NYC with responsibilities for P&L and staff of 25+. Personally hired and trained entire staff. Directly managed rate strategies, marketing plans for local accounts, cultivated both inside and outside sales culture, and grew annual revenue to over $12 million (18% increase).• Awarded 8 Quarterly Diamond Club Awards for top performing area manager in region• Achieved top 20% results in profit & employee retention every year as an area manager• Achieved region high in profits-1999, growth-2000, retention-1998 & 1999• Developed & Trained 6 direct reports that resulted in promotions for 5 of them to area manager and the 6th to Recruiting Manager