Ewan Macleod work email
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Hi there I'm Ewan, a strategic transformation leader in Financial Services. - I work with Banks to implement group wide digital transformation programmes - I help companies harness and develop their Conversational AI strategies- I work as a strategic adviser to FinTech leadership teams & CVC teams- I'm external faculty at the London Institute of Banking & Finance offering executive education on AI, FinTech & Open Banking- I am a regular TikTokker offering career development tips and advice I'm a Chief Transformation Officer with a track record delivering technology, digital and cultural change in large organisations in the United Kingdom, Europe and the Middle East. At Sohar International Bank in Oman, I was Chief Transformation Officer, leading the bank's transformation agenda, including all information technology/core, cyber security, digital, programme management, marketing, FinTech & Open Banking, AI/Data, innovation, customer experience & process re-engineering. Before this, I was Chief Digital Officer at Nordea Bank, the largest systemically important bank in Northern Europe. I was responsible for conceiving and driving the bank's 3-year digital transformation plan. I championed the introduction of AI, ML, data analytics and the move to the cloud (front and back office). I also established Nordea Ventures to invest directly into FinTechs to underpin and support the bank's franchises. I've led digital change agendas for companies such as Royal Bank of Scotland, Nationwide Building Society and the global events giant, Reed Exhibitions. I was born in Scotland, moved to England aged 9 and grew up near London. I finished my studies at University College London in 1999, then founded a dotcom startup, raised $1m and proceeded to spend my twenties and early thirties building several successful digital service start-ups. As a result, I am thoroughly experienced in driving a transformative narrative along with delivery, strategy, programme management and getting things done, on time, on budget and managing varied stakeholders from board level down. Although I can speak plain English, I'm also a total geek. I was practising DevOps and SaaS before they were terms we all knew. I’m a coder - I’m more or less fluent in PHP and I wrote the code for all of my start-ups myself using the LAMP (Linux, Apache, MySQL, PHP) stack - some of which supported millions of users and transactions.You can find me online writing for: - Conversational AI News- FinTech Profile
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Chief Technology OfficerNomoLondon, Gb
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DirectorNew Era Digital PartnersLondon, Gb -
Chief Transformation OfficerNew Era Digital Partners Nov 2022 - PresentI founded the company to offer digital transformation, management consultancy and strategic advice to banks and FinTechs. I am often operating as an equivalent to Chief Digital Officer, Chief Transformation Officer and Chief Information Officer. Recent projects include: • Conversational AI in Financial Services: Researched 80+ global chatbots• Open Banking Strategy: Developed an open finance strategy for one of the region’s leading banks setting up the bank-as-a-service and FinTech engagement initiatives • Corporate Venture Capital Plan: Authored the corporate venture capital plan ($100M+ fund) for one of the UAE’s biggest players, including requirements, objectives and implementation plan• Board Advisory: Worked with several financial services boards to advise on their 3-year digital transformation strategies and helped to revise and reset their multi-year program approach• Digital Maturity Assessment: Performed digital maturity assessments for organisations aiming to understand their current-state readiness, setting out a defined path to maturity• Digital Ecosystem Analysis: Conducted a comprehensive analysis of the FinTech ecosystem within the Gulf region, identifying trends, emerging startups, and potential partnership opportunities • Fintech Accelerator Setup: Designed a Fintech accelerator strategy to harness innovative solutions from the wider ecosystem to support and extend the franchises of a leading bank• Innovation Function: Defined the strategy, budget and resource requirements for an Innovation Function within a financial services conglomerate to enable rapid prototyping of new business ideas• Digital Bank Setup: Prepared a set of go-to-market proposals for a new digital banking player on behalf of a well-established conglomerateI also perform an informal "Chief AI Officer" role for several Financial players and FinTechs helping them to exploit and leverage the technology in their businesses.
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PublisherConversational Ai News Jun 2022 - PresentI'm publisher of Conversational AI News and producer of the Conversational AI Summits - the first one took place in September 2024 in London. Please reach out if you'd like to know more. -
Chief Transformation OfficerSohar International Feb 2020 - Feb 2023Muscat, OmI was the Chief Transformation Officer of Sohar International Bank, based in Muscat Oman, with my family. I was responsible for driving the technology, digital and cultural transformation of the bank, reporting to the CEO. I had direct responsibility for the following functions: Information Technology, Cyber Security, Digital, Projects & Enterprise PMO, Customer Experience, Process Re-Engineering, Marketing and FinTech & Innovation. Sohar International Bank is a full service bank offering wholesale, corporate, wealth and retail services to customers locally and internationally. We delivered compelling updates, focusing on bringing international best practices to all our key focus areas. For example: - Business Processes: We worked hard to remove all paper wherever we could, introducing fully automated end-to-end processes with no human intervention - including several firsts for the Omani and wider GCC marketplace- Business Intelligence & Data Warehouse: Enabling, encouraging and evangelising a data-led mindset and operating approach with dozens of dashboards and automated reports for all areas of the business- Omnichannel: A completely refreshed set of digital applications and web banking services for all customer segments including a monthly release cycle to app stores- Next-generation banking: Preparing the bank and its key infrastructure and processes for the next generation of banking services including open banking and API-led banking- Innovation: Introduction of a consistent innovation function to deliver value early and often to external and internal customers- ERP, Oracle HR & Microsoft Dynamics implementations(This was a permanent role) -
Chief Digital OfficerNordea Sep 2016 - Dec 2019Helsinki, FiI was Group Chief Digital Officer for Nordea Bank, working to deliver Nordea's digital future. I was based in Copenhagen (with my family) and travelled widely across Europe and the Nordics for the role.I was responsible for the company's Group Digital function, reporting to the Group Deputy CEO & COO. My primary focus was ensuring Nordea continues to deliver it's on-going digital transformation in the face of the rapidly changing financial ecosystem (especially with the growth of open banking). In that context, I also established Nordea Ventures to invest into FinTech start-ups on behalf of the Group and my business unit colleagues. We made quite a few investments to help augment, extend and defend Nordea - including one of the leading neobanks in Northern Europe and the top European open banking specialist, Tink. (I'm particularly proud of the team there who recently sold to Visa for 2.1 billion USD!)I was responsible for establishing the Group's digital strategy and my team was charged with monitoring and challenging the on-going progress. I was also evangelist-in-chief for our digital efforts, regularly participating in external conferences and exhibitions to showcase our latest efforts; I was heavily involved in our shareholder and investor relations activities plus I was routinely involved with our internal activities to promote digital awareness and the on-going cultural change that this requires.(This was a permanent role) -
Senior Program DirectorNatwest Group Mar 2015 - Sep 2016Edinburgh, Scotland, GbI was the Transformation Lead -- or Senior Programme Director -- responsible for supervising the delivery of the bank's Digital channels (including mobile, online and wearables) for The Royal Bank of Scotland's group of brands, most notably RBS and NatWest (now "NatWest Group"). I was responsible for a wide variety of digital transformation programmes, projects and related activities delivering into these channels, accounting for a significant proportion of the wider transformation budget. Apple Pay and Apple Watch were just two of many of high profile deliveries. Working together with the great team at RBS, I was seriously delighted to contribute toward RBS consistently retaining the #1 net promoter score position for Digital Banking in the UK. -
Head Of InnovationNationwide Building Society Aug 2014 - Feb 2015Swindon, Wilts, Gb- Responsible for improving and developing the Society's digital capabilities, including a key focus on Digital Innovation, Employee Mobility and Dynamic Working - Drafted the Terms of Reference for the transformation of the department- Supervised the implementation of the Terms of Reference target operating model - Tasked with implementing the Society's Agile development agenda- Responsible for managing Group Digital Design team's UX work on projects such as Tablet Banking, Zapp and Paym- Implemented activity tracking, daily stand-ups and weekly updates to bring clarity, pace and control to the department(This was a contract position, hence the short duration, my job title was Group Head of Innovation Capabilities.) -
Senior Project Program ManagerNatwest Group May 2013 - Jun 2014Edinburgh, Scotland, Gb- Responsible for the transformation of the bank’s online social community for small businesses- Ensured successful delivery of unpredictable and high-priority demands from senior executives- Created 30/60/90 day turnaround plan and achieved all targets ahead of schedule- Introduced a continuous Agile development process on-site and offshore- Underpinned rapid development function with a custom compliance and risk framework - Prepared the project infrastructure to handle an unexpected £Xm TV advertising campaign - Managed multiple third party vendors (onsite, onshore, offshore) alongside internal resources- Renegotiated the key third-party developer relationship, reducing development costs by XX%- Developed a ‘start-up’ team culture and transforming the “Governance says probably not” culture into a “can-do, will-do” workplace- Increased registered users by 4x, boosted editorial output by 10x, increased page views by 15x- £XXm operational budget, £Xm advertising budget, 10 direct reports(Substituted 'X' for some figures above to ensure confidentiality)
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Head Of InnovationReed Exhibitions Jul 2010 - May 2013Richmond, Surrey, GbMy position was Global Head of Digital Innovation.- Led technology innovation globally for the company (based across 40+ countries), responsible for researching, evangelizing, developing, proving and deploying technology related services for commercial benefit - Deployed multiple proof-of-concepts leading to live operations in cities as diverse as Sydney, Las Vegas, New York, Barcelona, Sydney, Beijing and Abu Dhabi- Established a rapid prototyping function to respond to event team enquiries, ensuring front line ideas and hunches were researched, tested and proved with an iterative Agile approach- Created global service catalogue covering mobile technology, social media, content creation, team collaboration, off-site working and live event production- Regularly advised the Board on the company’s digital agenda- Defined 5 new digital offerings, each with a minimum of 25+% profit margin built-in - Conceived and launched three online TV channels to extend exhibition reach beyond the show week(This was a contract position) -
Founder & EditorMobile Industry Review Apr 2009 - Jun 2010After finishing my contract commitments at First Data, I took the opportunity to travel to San Francisco to closely study the growth of the emerging next generation mobile ecosystem. The pendulum was just beginning to swing from the Nordics (Nokia) to the Bay Area in the United States with the launch of Android and the growth of iPhone. I’d been writing a blog in my spare time since 2006 called Mobile Industry Review and from April onwards, I based myself in San Francisco, traveling all across the region to meet founders and executives to understand what was driving the growth of the marketplace. I chronicled the growth of this nascent industry with daily posts on the site and leveraged it to help me meet some of the brightest and most influential leaders in the region. There was still a lot happening in the UK and Europe so I was regularly back in London watching developments there too. App developers were just beginning to establish themselves as viable companies. Transactions were beginning to take place on mobile through these new things called ‘apps’. BlackBerry and Nokia still absolutely dominated the smartphone world, despite the first generation of iPhone being available for about a year at this point. At it’s peak, the website attracted 250,000 readers a month from around the mobile industry. It wasn’t long before I was drawn back into a daily position though.You can still find the website online at www.mobileindustryreview.com. I now publish occasionally - usually whenever I'm inspired by a new product launch! -
Head Of InnovationFirst Data Corporation Apr 2008 - Mar 2009Brookfield, Wisc., UsMy position was Head of Technology Innovation. I was reporting to the CIO and responsible for providing and promoting technology innovation, rapid application development and mobile technology services to the business.A thoroughly exciting opportunity to learn how the financial ecosystem works first hand with this leading credit card processor. Working at First Data helped me understand the nuances of delivery in a regulated environment where payment innovation is prized and where delivering millions of transactions in a seamless manner is normal.(This was a contract position) -
Co-FounderEventscope Online Networking Sep 2003 - Sep 2008I co-founded this company to address a key problem I'd always come across at events: Finding the right people to meet, easily and effectively.Event organisers rarely want to part with their contact list -- this is viewed as business confidential. However as a paying attendee I had an expectation that I should be able to at least see who was attending and perhaps send them a message prior, during or after the event. I worked out a process that enables the event organiser to retain the control the need over their data, whilst enabling attendees to view key portions of the data (Firstname, Lastname, Company name, Job title). Further, if you found someone you wanted to connect with, you could use a form to immediately send them a message. Event organisers loved it. Eventscope has since provided networking facilities for thousands of events.I programmed the first two versions of Eventscope myself before handing it over to a dedicated development team. I really, really valued the ability to be in a client meeting at 10am receiving feedback on the product and then being able to actually code that update and then have it deployed for testing by 5pm. -
Founder & Chief ExecutiveNeo One Software Jan 1998 - Jun 2007I founded this startup to provide interactive services (chatrooms, discussion forums, content moderation services) for large brands stepping into the internet for the first time. I developed a wide range of services including internet community management, moderation, content control and text messaging systems. I also established Neo One as the UK's first interactive community consulting practice, advising a number of top online brands, legal firms and media companies.At it's peak the company was the leading provider of moderation and content control services in the United Kingdom, working with the likes of Teletext, Flextech, BSkyB and Disney. -
Co-Founder & CtoLiv4Now.Com Jan 1999 - Sep 2003Together with my co-founder, we raised $1.3m in 1999 to establish a daily entertainment online community and magazine aimed at the UK's 18-25s. We hired an editorial team from some of the best publications around and worked with them to craft a fantastic, ground-breaking online community offering.Ultimately, this was a proof-of-concept demonstration for the clients of the company's B2B division (Neo One).I was initially CTO and head of the community services consulting practice before becoming CEO.
Ewan Macleod Skills
Ewan Macleod Education Details
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UclInformation Management -
Quantic School Of Business And TechnologyGeneral
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University Of California, Berkeley, Haas School Of BusinessVenture Capital Executive Programme
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Stanford UniversityDiploma In Leadership
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Mayflower County High School
Frequently Asked Questions about Ewan Macleod
What company does Ewan Macleod work for?
Ewan Macleod works for Nomo
What is Ewan Macleod's role at the current company?
Ewan Macleod's current role is Chief Technology Officer.
What is Ewan Macleod's email address?
Ewan Macleod's email address is em****@****wan.net
What is Ewan Macleod's direct phone number?
Ewan Macleod's direct phone number is +4477696*****
What schools did Ewan Macleod attend?
Ewan Macleod attended Ucl, Quantic School Of Business And Technology, University Of California, Berkeley, Haas School Of Business, Stanford University, Mayflower County High School.
What are some of Ewan Macleod's interests?
Ewan Macleod has interest in Mobile, Gadgets, Clean Technology, Technology, Connectivity, Health Care, Consumer Internet, Enterprise Software, Cinema.
What skills is Ewan Macleod known for?
Ewan Macleod has skills like Mobile Devices, Strategy, Mobile Technology, Start Ups, Entrepreneurship, Blogging, Management, Content Strategy, Social Media, Social Networking, Business Strategy, Digital Marketing.
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