- Focusing on SecOps, managed services and internal automation- Help a gaming company achieve and maintain alignment with ISO 27001 technological controls at a fraction of the typical time and cost.

- Built various web scraper to Google Sheets reports- Built AppScripts for internal tooling- Built resilience into scraping to survive breakages- Used Orchestrator, Schedules and Queues to allow report tasks to out of order and concurrently- Increased client revenues by 20% and reduce manual workload by 50%

- Enabled delivery MSSP services. ARR USD10k.- Enabled delivery of network monitoring services. ARR USD10k.- Reduced team over-utilisation through process improvement and automation

- Task automation to standardize operations and reduce errors arising from manual work.- Learning frameworks and developing material for employee onboarding.

Integricity Group is the parent brand of FatNinjas (Managed IT services), FatServers (web hosting) and DojoMojo (boutique software distributor and IT solutions). - Oversaw systems and process for technical pre-sales, implementation, training and support- Responsible for a lean, high performance team of two- Introduced customer satisfaction surveys in 2020. Maintained ratings above 4.5 of 5.0.- Introduced systemized process for product rollout. Reduced rollout and closure… Show more Integricity Group is the parent brand of FatNinjas (Managed IT services), FatServers (web hosting) and DojoMojo (boutique software distributor and IT solutions). - Oversaw systems and process for technical pre-sales, implementation, training and support- Responsible for a lean, high performance team of two- Introduced customer satisfaction surveys in 2020. Maintained ratings above 4.5 of 5.0.- Introduced systemized process for product rollout. Reduced rollout and closure time by 70%.- Improved project closure time and payment collection.- Developed and ran specialized internal projects like tool migration and monitoring financial and customer satisfaction Show less

DojoMojo was the exclusive distributor of Kaseya in Malaysia.- Responsible for technical support and field work at customer sites- Helped customers streamline technology support work. Effectively halved time-to-support and time-to-completion by 50%.- Developed custom automation together with customers. Eliminated repetitive processes in their workflow reducing workload by 20% and improving delivery times by up to 90%.

FatNinjas is a business unit providing managed IT services primarily focused on on-site support and remote support to SME's.- Responsible for technical support and field work at customer sites- Maintained a response time of under 2 hours and completion time of under 5 days- Developed custom automation for our internal deliverables for with customers. Allowed us to add on 20% more clients without increasing headcount.

DUMC is a 2500-strong church located in Petaling Jaya. It is known for its vibrant worship services, stage plays and community outreach efforts.- Responsible for sound and lights operation in the facility- Rolled out new AV equipment which brought significant improvements in audio and visual quality across the facility- Rolled out live streaming the worship service and pioneered weekly video announcements. Allowed us to maintain engagement with 15% of the members who could not… Show more DUMC is a 2500-strong church located in Petaling Jaya. It is known for its vibrant worship services, stage plays and community outreach efforts.- Responsible for sound and lights operation in the facility- Rolled out new AV equipment which brought significant improvements in audio and visual quality across the facility- Rolled out live streaming the worship service and pioneered weekly video announcements. Allowed us to maintain engagement with 15% of the members who could not routinely attend church. Show less

PJEFC is a medium sized church located in Petaling Jaya with roughly 500 members. Regular activities include contemporary church services, conferences, children camps and kindergarten.- Responsible for sound and lights operation in the facility- Rolled out new AV equipment which brought significant improvements in audio and visual quality across the facility