Emmanuel Simiyu Email and Phone Number

- Designed and improved software solutions using Microsoft 365 tools such as Power Apps, Power Automate, and Access.- Created and implemented efficient processes to streamline the quality of service staff provide.- Provided technical support within the windows server-side and Microsoft 365 database for the university residence department, ensuring up to date features.

- Handling front desk engagements, addressing inquiries and resolving customer issues.- Responded to, de-escalated, and resolved security and emergency situations promptly, contributing to a secure campus environment. - Collaborated with maintenance department address major issues promptly, ensuring a conducive environment for residents.

- Managed and promoted a well-rounded community atmosphere while ensuring safety and order in residence. - Worked as part of the Residence Life Team to organize and facilitate events on campus- Resolved conflict and de-escalating tense situations in residence effectively.

- Prepared and adjusted orders and reports relating to relevant circuitry in the Bell network.- Efficient data entry and analysis of customer specifications to ensure the timely provision of services.- Coordinated with the Technician and Customer Service Departments to process customer requests accurately.